Vacancy expired!
Our client, a leading provider of computing, applications management, IT procurement, network, and telecommunications services to public organizations, is looking to hire a Help Desk Analyst 2.
Key Responsibilities. Provide on-line and desk side helpdesk services for all users, to identify and resolve IT operational issues. . Provided documented service procedures for all resolutions Provide end user support (including IT Incident, Problem, or Request Tickets) for all end user-based systems (e.g., business and/or custom applications, devices). . Demonstrate experience designing, installing and supporting workstations, and agency IT systems environment containing a blend of Windows Servers 2008-2012, Windows 10 workstations, LAN, VPN, O365, Active Directory, VOIP, business and custom applications Demonstrate experience installing and supporting one or more recent Microsoft enterprise level products (Exchange 2007 or newer, SQL 2005 or newer, MS Access, ODBC, MS Teams, SharePoint 2010 or newer, etc.) Perform printer installations and toner replacement activities Proactively provide KPI reports, and documentation on systems / application operations using Microsoft Office (Word, Excel, or PowerPoint). This position may require after-hours work including weekends and HolidaysRequirements and Skills. Bachelor s Degree from an accredited college/university in a computer related field i.e. Computer Information Systems or Computer Science or 2 -3 years of experience handling clients, questions, complaints, and/or providing information. . Demonstrate excellent interpersonal, oral, and written communication skills Inventory Management experience is desired. Demonstrated experience working in ITIL Service Management organization is a plus.Preferred. This position requires a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment. Technically competent with knowledge of systems management, development and implementation methods and infrastructure Demonstrated experience working in ITIL Service Management organization and Cherwell experience is a plus Security + Certification. CCNA (Cisco Certified Network Associate) Excellent problem-solving skills required.Who is Calance?Calance is a global IT company with operations in the United States, Canada and India. Over the years, Calance has grown organically and has acquired numerous successful IT Services firms along the way. As a result, the company today is a mix of diverse cultures, talents and expertise that collaborate globally to bring our best capabilities and thinking to clients. Calance also offers benefits which includes Medical, Dental, Vision care and 401K.Calance - the place to grow.www.calance.comVacancy expired!