Front Desk Receptionist

Job Description

• Ensure high quality customer service.
• Ensure a smooth flow of customers through the store.
• Answer, screen, and forward incoming phone calls in accordance with National Visionprotocol.
• Process and understand managed care plans.
• Obtain and document information from the insurance company as needed.
• Schedule and confirm appointments, follow-up visits and classes.
• File all patient records daily and pull patient files for the next day’s appointments.
• Check on status and notify customers when orders are in or of any delays.
• Ensure all WIP Report functions are performed daily; cancelled job status, backorder list and problem jobs.
• Keep reception area tidy and presentable, with all necessary stationery and materials.

Qualifications

• Experience as a Receptionist, Front Office Representative or similar role is preferred.
• Experience handling multiple phone lines.
• Professional attitude and appearance.
• Strong customer service skills.
• Effective interpersonal skills.
• Ability to be resourceful and proactive when issues arise.
• Excellent organizational skills.

Additional Information

We understand the importance of financial health and security, and because of that, we provide competitive compensation to all Associates – including bonus potential for every position in the store! We also offer a comprehensive benefits package including health and dental insurance, 401k retirement savings with company match, flex spending account, paid personal time off, paid company holidays, parental leave, employee eyewear discount and much, much more. At National Vision, we strive to deliver opportunities for professional growth and long-term career fulfillment. We provide training programs, access to educational courses and pride ourselves on the ever-increasing amount of promotions from within.

Please see our websitewww.nationalvision.comto learn more.