Vacancy expired!
- To deliver software patching, security updates and new release software to the following Customer environments:
- Existing customer infrastructure & products in the Azure Cloud, including the coordination of any onsite endpoint deployments, working with third parties where required.
- Cloud Managed Services will require engagement with Clients partners (e.g. SoftwareONE for OmniCommerce or Aptum for Leisure) to ensure all the tagging is applied to ensure monitoring, security patches and backups are scheduled in accordance with the MSA.
- Endpoints must be deployed with the appropriate Endpoint Management software and AV software (e.g. Kaseya) in accordance with the MSA schedules.
- To manage and help deliver the following activities:
- To implement and accurately track Key Performance Indicators and report on the status (e.g. tasks completed, quality, schedule, cost) against Customer Plans and Environment Consumption Plans, mitigating issues and raising to senior management when appropriate.
- To engage with the Customer Services Leadership Team to ensure that Customer Success, Customer Support and Customer Training teams are aware of customer operational usage patterns & adoption, to identify opportunities for engagement.
- To liaise with Customers where required, to provide reports, KPIs and usage data as defined in the MSA schedules.
- To ensure that all handover documentation is received from the Build team in a timely manner before a customer Go Live event.
- To engage with technology partners on a regular basis to ensure that key third party technologies (e.g. Couchbase, or SmarTag) that exist in managed customer environments are maintained to the highest availability.
- To engage with Customer Support & Clients Technology partners (e.g. SoftwareONE) in infrastructure technology support where necessary and to provide regular updates and management of escalations as required to meet customer availability targets.
- To engage with Customer Support & Clients Service partners (e.g. Paragon) to ensure proactive monitoring activities to meet customer targets as detailed in MSA schedules.
- To create and maintain a high-performing predictable operation, to achieve high quality, first time and on time.
- To adopt a continuous improvement mentality for all run processes.
- Service Oriented - Will have worked in customer facing roles in technology services organisations.
- Experience - Has 5+ years' experience in providing services using cloud technologies.
- Planning - Is an effective time planner, scheduling activities to meet contracted requirements.
- Teamwork - Is collaborative and engages in open dialogue cross-functionally to meet goals.
- Approach - Is a problem solver and takes ownership of actions from end-to-end.
- Technical - Is technically experienced with service operations deployed in Microsoft Azure.
- Excellent knowledge of Client’s Products and services
- Public cloud architecture and design principles
- Public cloud migrations and deployments
- Cloud strategy and security
- Public cloud cost management
- Hybrid infrastructure architecture and design
- Azure VM Infrastructure
- Azure databases and web applications
- Azure networking and security
- Identity management (Azure AD, ADFS etc.)
- Excellent knowledge of Windows Operating Systems (Server & Desktops)
- Clustering principles
- Active Directory Domain Services (DNS, GPO, Replication etc.)
- Experience of virtualization (VMWAREHyper-V)
- Network subnets and IP addressing
- Working knowledge of SQL Server, Couchbase
- Continuous delivery through automation (JSON, ARM templates)
- Docker & Kubernetes
- Understanding of applications and databases
- Commercially aware to understand impacts of change on operations and costs
- Backup and DR strategies.
Vacancy expired!