Vacancy expired!
This position is CONTRACT TO HIREThis position will ensure that the infrastructure and processes running Voice, Call Center, Collaboration Services and Video Solutions enables us to deliver globally, the best user experience possible. This role will be part of a team who is responsible for architecting, designing, building, and deploying IT infrastructure globally. They will work collaboratively with business leaders, vendors, and other technical colleagues to do requirements gathering, analysis, architecting, design, development, and deployment of infrastructure solutions. They will need to be experienced with all aspects of the day-to-day administration, and activities that take place in an enterprise-class IT infrastructure department. They will display and keep current knowledge of one or more of the following infrastructure technologies: hardware, software, networking, voice, applications, cloud, and systems engineering. Serve as a 4th level escalation points for operations issues causing severe impact to business.Essential Duties and Responsibilities
- Leads the design, engineering, implementation, deployment, documentation, testing, and ongoing capacity planning of infrastructure solutions (hardware, software and systems configuration solutions).
- Serves as an escalation point for operations (Tier 3 or Tier 4 support) for highly complex solution resolution, and responsible for root cause analysis (may involve on-call rotation).
- Leads the design of processes and templates for infrastructure implementations.
- Responsible for solution documentation in support of operational readiness, may include training, process development and explanation of standards.
- Responsible for setting standards for hardware, software and configuration management.
- Evaluates the impact of proposed or required changes which may be highly complex in nature (internally and by vendors) especially in the areas of hardware, software, performance, maintenance and cost; provide recommendations to management with an impact assessment.
- Subject matter expert in one or more infrastructure technologies with the ability to create solutions in multiple technical disciplines.
- Strong contributor to roadmap definition, technical architecture and ongoing maintenance thereof.
- Responsible for initiating and leading technical discussions, training other resources and communicating to technical and non-technical stakeholders.
- Ability to translate technical specifications to business requirements.
- Act as advisor to Sr. level IT management concerning strategic decisions and new technology.
- Bachelor's or Master's Degree in a relevant field of work or an equivalent combination of education and work related experience.
- Voice Protocols: T1 & E1 ISDN PRI and QSIG, H323, MGoogle Cloud Platform, and SIP
- Collaboration tools integrations: Teams; WebEx
- Video Conferencing: Microsoft; Telepresence; Polycom;
- Call Control: Cisco Unified Communications Manager 4.1 through 12.0, Unified Communications Manager Express, Cisco Unified Border Elements (CUBEs), and Survivable Remote Site Telephony (SRST) functionality; Avaya Communications Manager 2.0
- Voicemail: Cisco Unified Unity, Unity Express, Unity Connection; Avaya Modular Messaging
- Contact Center Infrastructure: Cisco Unified Contact Center Express, Enterprise, Cisco Customer Voice Portal and IP/IVR; Avaya Communications Manager
- Contact Center Scripting: Cisco Unified Contact Center Express
- Working Understanding of Agile Framework: SCRUM, KANBAN
- Vendor Management
- Leadership roles
- Routing and Switching
- Demonstrated proficiency in the implementation and maintenance of global integrated infrastructure solutions.
- Demonstrated proficiency and technical knowledge of technical architecture (systems, network, application), network communications/protocols, ITIL framework.
- Demonstrated proficiency in analytical and problem solving skills with ability to correlate cross-platform technologies.
- Demonstrated project management from conception through implementation with the ability to deliver infrastructure solutions which span the end-to-end project lifecycle.
- Advanced experience with relevant programming / scripting and source code management tools.
- Detailed proficiency with multiple modern operating systems, systems integration, API-driven automation and advanced scripting experience.
- Experience with the software development life cycle from conception through implementation.
- Proficiency with application and network monitoring / visualization tools.
- Container Technologies (e.g. Docker, Kubernetes)
- Virtualization (e.g. VMware vSphere, KVM)
- Operating Systems (e.g. Linux, Windows, IOS)
- Systems/Storage (e.g. Cisco UCS, EMC VNX)
- Converged/Hyper-converged infrastructure (e.g. VCE vBlock, Nutanix)
- Cisco routing/switching
- Orchestration / Automation Experience (e.g. DevOps and Agile practices)
- Configuration management (e.g. Chef)
- Load Balance Technologies (e.g. F5)
- ELK (Elastic) log management
- Voice technologies (e.g. Genesys, IVR, CTI integration, Chat and automated response)
- Call recording platforms (e.g. Verint)
Vacancy expired!