Job Details

ID #2347239
State Georgia
City Kennesaw
Full-time
Salary USD TBD TBD
Source BrandSafway
Showed 2019-05-24
Date 2019-05-25
Deadline 2019-07-24
Category Et cetera
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IT Application Support Specialist

Georgia, Kennesaw 00000 Kennesaw USA

Vacancy expired!

IT Application Support SpecialistKennesaw,GABrand Industrial Services, Inc., a BrandSafway Company is currently recruiting for an IT Application Support Specialist.The IT Applications Support role will act as a liaison for the business users to the IT Applications team and provide a range of functions for our end users including responding to service desk cases (Level 2), testing of new features, as well as assisting Application Business Analysts with product administration and communication to users.DESCRIPTION OF ESSENTIAL DUTIES: Supports BrandSafway applications for the IT Applications group; interfacing with users who are reporting issues or enhancements Ability to communicate with non-technical and technical personnel Responding to and learning to solve Level 2 service desk cases for IT Applications by working with Application Business Analysts Works within various BrandSafway applications helping with the administration of systems to support the day-to-day activities including maintaining user security and updating system data Growth expectation: expand knowledge of applications over time to handle more and more Level 2 service desk cases (maybe Level 3) and become a back-up for the Application Business AnalystQUALIFICATION REQUIREMENTS: In progress toward B.S. degree, H.S diploma or equivalent (undergraduate degree required for advancement) Working knowledge of Microsoft Office applications: Outlook, Word, Excel, PowerPoint Comfortable with a fast-paced environment and working multiple tasks simultaneously Personality type who develops relationships with the business and the team Inquisitive nature, desire to solve problems Strong note taking, organization, and meeting planning skills High level of energy, self-motivation and a strong customer focus Strong verbal and written communication skills. Ability to work independently or within a team. Travel requirements of less than 10%.DESIRED: 1-2 years experience with IT helpdesk support Experience with customer calls and face-to-face meetings Experience with basic software testing Experience with defect tracking or trouble ticket systems Experience with customer support on software applications Knowledge of accounting, manufacturing, construction, project controls, supply chain or distribution Understanding of IT development practices and reporting, including SDLC, agile or waterfall methodologiesJob Ref: MM5102019

Vacancy expired!

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