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Company: US1411 SOTF, LLCZip Code:30144Minimum Level of Education:High School or EquivalentMinimum Years of Experience:2 YearsEmployment Type:Full TimeTravel Percentage: 0JOB SUMMARY This supervisor position focuses on increasing market share by motivating, training, delegating and coaching staff of customer service representatives to achieve established corporate goals. Responsible for coordinating customer service with other departments.RESPONSIBILITIES Identify customer needs and satisfy them profitably.
Maintain existing customer base through effective customer service skills.
Responsible for overall order entry process - review flow accuracy, ensure cut off times are adhered to, communicate with sales management regarding potential issues
Ensure follow through with customer requests by customer service.
Hire, hold the team accountable, training, write schedules, manage the congestion management process (CMP) and conduct 30,60,90 day reviews.
Understand edit procedure, operate the phone system and by cross-training with customer service representatives, as well as run necessary reports as needed.
QUALIFICATIONS
EducationHigh School Diploma or GED.
Experience2-year experience in a customer service related position preferred or call center experience.
Professional SkillsGood communication skills.
Proved ability to communicate effectively to satisfy the customers' needs.
Experience managing individuals, motivating, training and disciplining staff.
Working knowledge of MS Office (Word, Excel, Outlook) a plus.
Bilingual English and Spanish a plus.
Ability to handle multiple tasks.
Strong organizational skills and ability to handle crises effectively.
DECISION-MAKING AUTHORITY Most important decisions made fully independently:Weekly schedules, hiring (90%), job responsibility with-in department.
Most important decisions made with review and approval of other individuals or supervisors (include the reviews/approvals required):Incentive payout, change of procedure or implementation of a new procedure.
POSITION REPORTING TO THIS ROLE
CRS Position
BENEFITS INFORMATION:For information on Sysco's Benefits, please visit https://SyscoBenefits.comHOW WE PROTECT OUR ASSOCIATES COVID-19 Precaution(s): Personal protective equipment and masks provided
Temperature screenings
Social distancing guidelines in place
Sanitizing, disinfecting, and cleaning procedures in place
OVERVIEW:Sysco is the global leader in foodservice distribution. With over 57,000 associates and a fleet of over 13,000 vehicles, Sysco operates approximately 326 distribution facilities worldwide and serves more than 625,000 customer locations.We offer our associates the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.AFFIRMATIVE ACTION STATEMENT: Applicants must be currently authorized to work in the United States.We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.
Vacancy expired!