Vacancy expired!
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Business Administration Travel Percentage : 0%
Job DescriptionAs the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we'd like to ask you: Are you FIS?About the role:In the Service Delivery Manager role, you will utilize Project Management techniques. You'll use best-in-breed PM tools to help us deliver products that will change the world of fintech. This will include overseeing the development of new products and services as well as new internal information systems and applications, new technology integrations, and infrastructure build-outs.About the team:We are a collaborative and energetic group working in a business that is growing rapidly in the financial industry. What you will be doing:- Working with product development, sales, client relationship teams, technology solutions, service delivery and/or other cross-functional teams.
- Managing project risk and assisting with problem resolution.
- Serving as liaison between technical and non-technical teams.
- Follows escalation procedures, when appropriate, to resolve incidents, problems or known errors in a timely manner
- Uses appropriate diagnostic tools to isolate and resolve incidents, problems or known errors
- Assists development teams in requirements definition, system design and delivery of projects
- Verifies technical specifications for development projects
- Ensures requirements for internal technology projects align to operational standards. Develops alternate requirements or document exceptions as appropriate.
- Develops, defines and executes project plans, project scope, activities, schedules, budgets and deliverables.
- Prior Service Delivery Management or Relationship Management in the Banking Industry is required - 5+ years.
- Experience working with Banking Platforms strongly desired
- Extensive knowledge of project management standards, processes, procedures and guidelines as well as various IT project methodologies and life cycles.
- A bachelor's in computer science, management information systems or business administration or the equivalent experience - PMP (Project Management Professional) certification may be required.
- Communicates ideas both verbally and in written form in a clear, concise and professional manner appropriate to audience including executive levels
- Skill in basic diagnostic techniques and corrective actions to resolve day-to-day problems
- Ability to demonstrate interpersonal and teambuilding skills and manage conflict
- Ability to analyze and solve problems using learned techniques and tools including escalation practices
- Strong analytical, statistical and problem-solving skills
- Ability to utilize judgment in decision making process and decisions related to job tasks
- Strong organizational skills and ability to handle multiple tasks and meet deadlines
- Requires the ability to establish and maintain effective working relationships with all levels of management (internally/externally), employees, clients and public
- A voice in the future of fintech
- Always-on learning and development
- Collaborative work environment
- Opportunities to give back
- Competitive salary and benefits
Vacancy expired!