Vacancy expired!
Job Description
We are looking for an Entry Level Customer Service Assistant to be part of our Customer Service Team. As a Customer Service Assistant, you will answer customer calls and emails daily and help resolve any questions or issues in a professional, expeditious manner while maintaining a positive, courteous approach to internal and external customers.
Salary range: $38000 - $48000 per year.
Responsibilities:- Monitor, resolve, document, and prepare reports on all customer complaints, driver route sheets, and call-in sheets and all customer problems relating to operations and coordinate with sales.
- Download, distribute, and answer all customer questions received via email.
- Receive and resolve, within established guidelines, customer issues, questions and concerns.
- Support marketing and sales efforts with industry events, exhibits, or other sales- based events when necessary.
- Maintain a positive attitude, and promote the company image by focusing on employee partnership, cooperation, and positive telephone and email manners.
- Research and complete customer refunds and submit completed paper works for approval before being submitted to Accounts Receivable for payment.
- Perform other duties and responsibilities as required or requested by management.
Qualifications
- Possess good organizational and record-keeping skills.
- High School Diploma or GED required.
- Previous experience in customer services or contact centers is desirable but not mandatory
- Ability to work in a fast-paced environment, meet time deadlines, and perform under pressure.
- Proficient in Microsoft Outlook, Microsoft Word, and Excel.
- Possess the ability to speak and communicate effectively with customers and employees, both verbally and in writing.
- Have a can-do attitude, be able to articulate and overcome failure, and have a resilient mindset.
- Good problem-solving ability.
Additional Information
- This is not a remote job
Vacancy expired!