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Job SummaryProvides technical sales support to assure successful customer integration and implementation of established organization products. Supports large complex unit sales through pre-sales and/or post-sales technical consulting activities. Analyzes the customer's business needs, and presents technical product proposals for integration and implementation with the customers' systems and equipment. Works with customer to ensure implementation is completed on schedule and within budget. Provides guidance to less experienced Solution Support Engineers.The IoT Technical Services Engineering team will focus on end to end expertise and support of customer opportunities in pre and post deployment stages. The candidate must have in-depth knowledge of API design standards, patterns and best-practices, as well as experience with SOAP, REST web services, integration technologies, and a demonstrated ability to communicate to a wide variety of stakeholders on these issues.This team will work side by side with the IoT Service Operations team acting as the tier 3 and 4 elements in support of platform and service tickets, outages, customer impacting issues, hardware issues, hardware certification for select opportunities and for providing guidance in customer lifecycle management service reviews. The TSE team will provide weekly updated process and documentation of incidents (active and closed), resolutions and inputs for any needed processes or improvements to the head of IoT Service Ops, PMO and IoT Technology Office. The TSE team will also be expected to work on support and strategic items as needed and as necessary to support the business.Responsibilities include: IoT end to end expert and support authority the TSE team is the one stop shop to support incidents and gating itemsPlatform, OS, Hardware, and API expert for SprintAchieving customer and business alignment on project objectivesIf you are a qualified individual with a disability or a disabled protected veteran and need an accommodation or accessibility assistance to apply for one of our positions, you may submit a request by sending an email to or by faxing your request to 913-523-9980.'Applicants have rights under Federal Employment Laws' Family and Medical Leave Act (FMLA) Poster; Equal Employment Opportunity (EEO) Poster; Supplemental Equal Employment Opportunity (EEO) is the Law Poster; Employee Polygraph Protection Act (EPPA) Poster; Pay Transparency Notice Poster; and the Philadelphia's Fair Change Hiring Law Poster.Employer's Job# 276660BRPlease visit job URL for more information about this opening and to view EOE statement.
Vacancy expired!