Vacancy expired!
Kelly Services is seeking a Client Technologies Technician III for an American corrugated packaging company in Norcross GA .Job Title: Client Technologies Technician IIILocation: Norcross GAType: Contract (W2)Length: 3 months (possibility of extension)Pay Rate - $28/HRIn this position you will provide phone support for Windows 7 to Windows 10 conversion project; will be assisting users in upgrading their operating system to Win10.PRIMARY OBJECTIVE/SCOPE:A Client Systems Support Analyst troubleshoots, diagnoses and resolves level 2 and level 3 computer hardware and software problems, as well as other IT equipment. Handles technical issues escalated from other teams. Provides technical assistance or guidance to internal users, other teams, vendors, guests and executive users. This role participates in support programs such as the IT Genius Bar, Executive Concierge Services and support for new and emerging collaboration technologies. This role also participates in an on-call rotation with other members of the Client Services team.PRIMARY DUTIES: Provides direct IT support to client users, guests and executives at all levels Provides direct extended (Concierge) support to Executive Administrators and Senior Leadership Hands on support IT equipment during executive conferences, presentations or board meetings Staffs the daily walkup support function for users at NorthPark (the IT Genius Bar) Provide level 2 and level 3 support for IT-related issues of medium to high complexity, ensuring end users receive prompt and courteous assistance Research and troubleshoot recurring issues to provide root cause and document solutions Understands, develops and follows internal policies and procedures to properly manage service delivery expectations Maintains a thorough understanding of the businesses and functions being supported to provide relevant solutions Maintains awareness of service level agreement targets to help meet and exceed requirements Handles technical escalations from other teams and/or provides needed guidance Works with other teams and/or vendors to develop new solutions when requiredBUSINESS CONTACTS (INTERNAL & EXTERNAL):Internal: All levels of the client organization, up to and including Senior ExecutivesExternal: IT vendors and strategic partnersKNOWLEDGE/SKILLS/ABILITIES REQUIRED/DESIRED: 4-6 years of experience in IT technical areas Demonstrated problem solving and analytical skills Strong aptitude to learn and adapt to new technology Self-motivated, independent individual that promotes teamwork Strong customer service orientation and ability to communicate effectively Knowledge of ITIL Service Management framework preferred. Experience with ServiceNow or similar Service Management application is desired. If this position may be of interest to you, please email me back at shai879@kellyservices.com (with your most up to date resume, for further consideration) and advise the best time and number at which you can be reached. If not for yourself, feel free to share this opportunity within your network! For quick inquiries, feel free to CHAT LIVE WITH ME NOW at https://flashrecruit.com/user/ShazIrani ! (8am – 5pm CST)Apply Today!Shazneen IraniProfessional Technical RecruiterKelly Services, Inc.shai879@kellyservices.comkellyservices.comWhy Kelly ® ?With Kelly, you’ll have direct connections to leading IT organizations in the best companies aroundthe globe—offering you the chance to work on some of today’s most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunitieswill help you take your career exactly where you want to go. We work with 95 of the Fortune 100™companies, and more than 3,000 IT hiring managers turn to us each year to access the best talent:people like you.Last year we found 8,000 opportunities for IT professionals. Let us help advance your careertoday.AboutKelly Services ®As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.
Vacancy expired!