Vacancy expired!
As the IT Executive Support Technician, you will be the first line of contact with our C-Level suite and responsible for all aspects of IT and A/V support at the company’s Atlanta HQ. We need an individual who is passionate about assisting our employees and driven to resolve issues. Someone who understands the work styles of C-Level Executives and can apply the same care and urgency we use in making our products toward helping people get the most from them. You will work with the C-Level Executive Assistants and monitor the ServiceNow request and incident queue in support of the Atlanta HQ teams. In addition, you will be responsible for the Implementation and maintenance of all A/V equipment in the office as well as providing training to our employees on the proper operations of those systems.As the A/V main point of contact, you will assist all service desk technician in implementing and maintaining all company A/V systems across all locations. The position is on-site at our Atlanta offices, 5 days a week from 8 to 5 and will require travel to senior leadership meetings and conferences to continuously support our C-Level executives.
Key Responsibilities (Essential Duties and Functions)- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- Effectively handles individual problems and service requests from call-in through resolution, practicing total contact ownership.
- Identifies problems, troubleshoots and provides 1st and 2nd level technical support for customers at the HQ focusing on C-Level Executives for the following: Windows 10 and 11, Office 2016-2019, Office 365, IE9 and above, Edge, Chrome, Hardware/Software conflicts, remote support via remote control tools, VPN connectivity and/or administration, Network connectivity.
- Troubleshooting mobile devices such as iPhone, iPad, Android Handheld connectivity and synchronization
- Handles advanced software support for applications assigned such as OKTA, Aptaxa (AX), Netsuite, Box, Sharepoint, , and others as trained and assigned
- Act as the service desk subject matter expert for all things A/V including meeting room technology, projectors, TVs, cameras, speakers and microphones.
- Provides coaching and mentoring to peers, assisting with troubleshooting, processes and procedures.
- Maintains ServiceNow queues by actively communicating with customers and peers. Comfortable creating and editing knowledge articles.
- Responsible for meeting Service Desk Service Level Agreement and metrics.
- Other duties as assigned.
- B.A/B.Sc in Information Technology or related field, and 2-3 years of experience working in a similar IT support role
- Bachelor’s degree is preferred
- 3+ years of experience working in a customer service capacity providing in-person technical assistance
- 3+ years of experience supporting A/V systems and related equipment
- Experience with iOS and Android OS required
- Knowledge of Windows 7 and 10, Office 2010/2013/2016 Suite, Mobile devices, VPN, and Networking - Proxy Settings, Routers, Switches, Internet Modems, Ethernet
Vacancy expired!