Vacancy expired!
- Determining if customer issue is technical or operational in nature and marshalling the appropriate resources to successfully resolve.
- Providing customers with application support via Jira Service Desk, emails, and calls.
- Assisting customers with application installations, application & OS configurations, and application processing issues.
- Taking ownership of reported customer issues and seeing problems through to resolution.
- Researching, diagnosing, troubleshooting, and identifying solutions for resolving application and operating systems configuration issues.
- Providing customers with step-by-step guidance to resolve technical problems.
- Following up on technical issues and providing prompt feedback.
- Prioritizing customer issues and escalating serious technical issues to the software development team or Software Product Manager.
- Relaying application functionality feedback from customers to developers.
- Compiling application instruction manuals and useful application support resources using Confluence or equivalent.
- A Bachelor's degree in Computer Science, Information Technology, or relevant field
- 3-5 years of experience as a technical support engineer preferably in the financial services industry
- Extensive experience working with Windows and Linux environments.
- Proficiency in remote desktop and helpdesk software such as Jira Service Desk
- Advanced knowledge of web and applications servers (Tomcat/WebSphere), Spring Boot apps, Web Services, Apache MQ, Microservices, Oracle or MySQL databases.
- Strong SQL skills and ability to understand complex SQL statements.
- Exceptional ability to prioritize and diagnose application problems.
- Strong problem-solving skills
- Exceptional written and verbal communication skills.
- Financial Services domain knowledge preferrable
Vacancy expired!