Vacancy expired!
DescriptionLooking for a new opportunity? Apply for this Help Desk Analyst II role with a growing company. This position is in Sandy Springs, GA. We invite you to apply if you are a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment. Help Desk Analyst represents the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services. Sometimes that involves creating knowledge articles and arranging training for other Service Desk Analysts when needed. The primary function of this job is handling complex end-user support issues and providing support to team members by focusing on restoring service to the end-users.Apply your resume to Jonas.berrios@rht.com !What you get to do every single day Troubleshoot end-user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues Provide guidance to Tier 1 support and team members in restaurants and back-office hardware Understand concepts related to networks, servers, PCs, databases, proprietary systems, POS systems Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standardsRequirements Technical skills to serve as an escalation point for handling incidents and service requests related to an application, operating system, and other service-related problems Excellent problem-solving skills Excellent oral and written communication skills Excel and SQL experience or knowledge Ability to work independently with minimal oversight 3+ years' of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange and POS (aloha) Ability to multitask and attention to detail is critical Expertise in Microsoft Windows 10 Microsoft Windows experience Combination of superior customer service skills and technical aptitudeRobert Half Technology matches IT professionals with some of the best companies on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities. Our personalized approach, innovative matching technology and global network with local market expertise help you find the technology jobs that match your skills and priorities — fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE’s “Most Admired Companies” list every year since 1998.Download our mobile app to take your job search on the go!Contact your local Robert Half Technology office at 888.490.4429 or visit www.roberthalf.com/jobs/technology to apply for this job now or find out more about other job opportunities.All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.© 2020 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.Salary: $25.00 - $30.00 / HourlyLocation: Sandy Springs, GADate Posted: March 13, 2020Employment Type: TemporaryJob Reference: 00900-9502517772Staffing Area: Technology u0026 IT
Vacancy expired!