Vacancy expired!
Job Description
We have a Customer Account Representative position awaiting a personable and well-spoken professional with their growing staff. In this role, you provide superior customer service and a positive experience to our customers. You enjoy providing solutions to customers and selling products and services.
Salary range: $43000 - $53000 per year.
Responsibilities
Address any issues that may arise and escalate to management for their engagement and support.
Achieve consistent customer satisfaction scores and respond appropriately to customer feedback on areas for improvement.
Answer client calls, identify their needs, and respond in a professional, efficient, and courteous manner.
Provide accurate, valid, and complete information working between the customer and the operating support systems; address billing and collection questions.
Attract potential customers by answering product and service questions. Suggest information about products and services.
Delight customers; apply good judgment on a case-by-case basis, expedite resolutions, and follow up to ensure satisfaction.
Manage customer complaints, provide appropriate solutions and alternatives within the time limits, and ensure resolution.
Suggest potential products and services to management by collecting customer information and analyzing customer needs.
Handle other duties as needed.
Qualifications
High School Diploma / GED required.
Strong problem-solving abilities and attention to detail.
Excellent interpersonal, verbal, and written communication skills.
Positive, customer-minded individual with a passion for serving.
Able to prioritize, multitask, and manage time effectively.
Proficiency in MS Word & Excel
Additional Information
- This is not a remote job
- Employee Assistance Program
- Flexible Schedule
Vacancy expired!