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- Effectively manage issues through multiple forms of inbound requests including calls, e-mails, chat, web forms, or client tracking/ticketing databases.
- Instruct end-users in the appropriate use of equipment, software, and/or reference materials.
- Data entry (management of data) -accurately prioritize, categorize, track and log calls, tickets, chats, etc. following client or internal tracking protocols.
- Troubleshoot and resolve issues related to hardware/software, password resets, Microsoft operating systems, security, desktop applications, and peripherals.
- Work closely with other team members to identify and suggest resolutions and improvements.
- Two-year Associate Degree (field related) or equivalent experience preferred.
- One-year helpdesk experience in a corporate environment preferred.
- Microsoft Technology Associate (MTA), A+, Network +, preferred.
- Must have excellent customer service and interpersonal communication skills.
- Flexibility with work schedule.
- Proficient in MS Office Suite (Excel, Word, PowerPoint, and Outlook), and MS Windows XP & Windows 7
- Ability to manage multiple tasks with aggressive timelines; highly organized with the ability to prioritize demand for self in a fast paced environment.
- Excellent customer service skills and strong telephone skills
- Strong written and verbal skills as well as problem solving skills
- Must be able to work independently and as part of a team
- Founded in 1988 in Tempe, Arizona
- 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
- $8.3 billion in revenue in 2020
- Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
- 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
- Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
- Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance
Vacancy expired!