Quality Assurance Complaint Analyst

Job Description

Responsible for timely investigations of product concerns, complaints and safety information related to GF Health Products, Inc.’s marketed products. Participates in all aspects of product complaint investigations, audits and interfaces with numerous groups, and disciplines by gathering, analyzing and presenting relevant data.

· Coordinates the activities of complaint document control, which includes: complaint communications, audited controlled documents and the maintenance of Quality electronic documentation systems (SharePoint, CATSWeb, databases, dashboards, etc.).

· Ensures the accurate and timely input of database entries (Decision Tree, digital pictures, testing, investigation results, etc.).

· Requests all necessary information from customers and end users to help resolve complaints and/or issues. Thoroughly documents all written and verbal communications involving Potential Safety Concerns (PSCs) and alleged product injury claims.

Qualifications

· Bachelor’s Degree

· 2 years experience in complaint investigation or related field

· Excellent communication skills – verbal and written

· Previous experience in a Customer Service or Technical Support environment desired

Additional Information

· Comprehensive benefit package

· 401(k) with company match

On premises gym

· Vacation and personal days

· Company holidays

All qualified applicants will receive consideration for employment without regard to race, color, gender identity or expression, age, religion, intellectual disability, mental disability, physical disability, including but not limited to blindness, unless it is shown that such disability prevents performance of the work involved, medical condition, handicap, national origin, ancestry, sexual orientation, marital status, domestic partnership status, parental status, military status, veteran or military discharge status, source of income or housing status or any other status protected by applicable law.

GF Health Products, Inc. is a drug free workplace