Billing Specialist / Customer Relations Associate

POSITION SUMMARYAs the Customer Relations Associate, this role is responsible for delivering excellence in service and contributing to the mission of protecting businesses, people and time. This role will focus on accurate and timely submission of invoicing to our customers. This position is also responsible for ensuring all payments are received within the defined terms. The Customer Relations Associate is responsible for collaboration across all levels to achieve departmental and organizational goals.RESPONSIBILITIESEnter high volumes of data into the various systems timely and accurately for billing purposesMake adjustments and handle billing discrepancies and rejections timely and accuratelyValidate, verify and compare contract agreements as neededProvide excellent customer service and provide customers with a positive experienceSupport the team in securing timely payments from customersAct as a resource for other functions within AWPAnswer phones and respond to inquiries using a professional and courteous demeanorProvide general office support and peer training as requestedComply with all AWP policies, procedures and safety requirementsPerform other duties and special projects as assigned