Job Details

ID #4004779
State Hawaii
City Hawaii
Full-time
Salary USD TBD TBD
Source Sykes
Showed 2020-05-26
Date 2020-05-26
Deadline 2020-07-25
Category Et cetera
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English-Spanish Remote Customer Service Representative

Hawaii, Hawaii 00000 Hawaii USA

Vacancy expired!

Job descriptionBilingual Customer Service-Work At HomeYou must be fully bilingual for this position. Spanish and EnglishDo you enjoy a workplace where you have to be efficient, self-sufficient, patient, and empathetic? Do you enjoy a fast-paced environment, with very little downtime, helping customers with a variety of issues? Do you want to gain a sense of satisfaction by solving complex caller issues? We're looking for people who enjoy a challenge and thrive in an remote environment where things are moving very quickly.In this position you will use your empathy, patience and resilient nature to resolve issues. You will provide each caller guidance and troubleshooting, all while maintaining a strong brand presence with all customers. Your goal will be to satisfactorily resolve the customer's need at the end of each interaction.See your skills turn into a career, or continue your successful career with the only company you'll ever want to work for! SYKES empowers you to choose the shift you are available to work. People are our most valuable asset, and we provide world-class training, benefits, and growth opportunities to help you become the best the industry offers.Primary Responsibilities

Answer back to back calls and resolve issues in a remote environment

Build a strong relationship with your customer

When they hang up with you, they will have their issue completely resolved, and remember the great service they received

Resolve the problem quickly and ensure situation does not escalate

Speaking clearly with empathy in both positive and negative situations

Communicate clearly and effectively

Multi-task while on the phone – resolve the issue while maintaining a short call time

Key Factors for Success

Do you hear someone's situation and are able to put yourself in their shoes?

Do you go out of your way to help others?

Are you able to be the voice of the company?

Do you stay calm in escalated customer situations?

When you get stressed, are you able to maintain your neutral point of view?

Do you stay calm under pressure?

Are you organized and efficient?

If so, come find out why SYKES has been the employer of choice for so many people who want to transition their career from the office to their home!About SYKESEvery time a SYKES customer service representative takes a call they have the chance to help someone answer a question, solve a problem, or find something they need. Helping others, we find meaning in our jobs, while working with people who become friends and who are fun to work with. With supportive, caring leadership, our reps enjoy ongoing career opportunities. Serving clients in an array of businesses, our call reps learn about some of the most exciting and leading industries in today's economy.EEO statementCOMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY: Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.Required qualifications, skills and experienceThis is the right job for you if you're able to:

Speak on the phone and use a computer

Empathize and be friendly with people you've never met

Use logic and solve problems

Be part of a team

Desired qualifications, skills and experienceNice to have (but not required):

Customer service background

Experience with financial services, healthcare, technology companies, or something similar

Equal Employment Opportunity & Affirmative Action

SYKES observes and supports all applicable laws and regulations concerning equal employment opportunities - regardless of race, color, religion, national origin, disability, gender, age, sexual orientation, or any other protected classification.

Vacancy expired!

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