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As a Guest Experience Manager you will be responsible for assisting the Resort Director and the Director of Guest Services in all facets of the property operation by maximizing all resources to ensure outstanding customer service and guest satisfaction while meeting financial goals.
- Be outwardly visible and interact with the guests/owners in all public areas to insure a proper guest experience. Routinely rotate through each area of the resort to assess quality assurance measures: cleanliness, attentiveness of staff, and any engineering needs.
- Build a strong rapport with team members in each department, and strive to educate, motivate, recognize, and reward those who exemplify high levels of service.
- Take proactive measures to resolve any potential guest issues or challenges in service.
- Ensures that all VIP rooms are inspected before arrival. Greet and escort VIP(s) to the room.
- Attend all department pre-shift meetings to ensure proper communication of pertinent guest issues to include occupancy levels, groups/owners in house, guest feedback, process reviews, and any necessary interdepartmental information.
- Carries out any reasonable request from management.
What will it be like to be a Team Member
At the core of our company's success are our Team Members! We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and outstanding travel benefits.
Don’t wait! Apply today.
What are we looking for.
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth.
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- High School Diploma/GED
- Ability to fluently speak English and Japanese
- Prior experience in Hospitality industry
- Exhibits a professional demeanor, business savviness, and strong public relations skills
- Able to work flexible schedules including mornings, evenings, weekends and holidays
It would be helpful in this position for you to demonstrate the following capabilities and distinctions:
- BA/BS/Bachelor's Degree
- 2+ years of managerial experience
- Front Office and Housekeeping experience
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Vacancy expired!