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Intro: Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.Summary: Community Operations' focus is on improving the health of our products and helping people understand how to use them through both direct support interactions as well as scalable solutions. Those who join our teams are very passionate about solving peoples issues, and are strong advocates for the Facebook and Instagram communities. We need influencers who can align cross-functional partners to ensure the best possible experience for our platforms.The Strategic Process and Programs team has the mission to design and implement unified, scalable processes and operating frameworks across Community Operations to progress operational resiliency and maturity and drive cohesion and alignment with our partners. On this team, you will have the opportunity to directly protect the safety of the Facebook community by building programs, protocol, strategies, and operations to reduce the risk of abuse on our platforms.Required Skills: Manage large-scale, complex projects and programs that impact entire Operations organization
Design, build, and improve processes and systems that contribute to operational excellence
Cultivate relationships and drive collaboration on highly cross-functional initiatives
Ruthlessly prioritize and maintain continuous alignment with your stakeholders
Maintain accountability and produce high quality deliverables (for yourself and your project stakeholders)
Communicate effectively, zooming in and out effortlessly based on audience ranging from Operations Specialists to Executive Leadership
Be a change agent by understanding organizational dynamics that influence adoption of process changes
Minimum Qualifications: 8+ years of experience in consulting, operations or project management
Expert Project Manager: experience managing multiple complex projects against competing timelines
Communication: demonstrated experience managing communications to wide audiences on various mediums (e.g., project plans, presentations, analyses, etc.)
Proven Leader: experience bringing ideas to fruition and leading teams towards a common goal
Organized, strategic thinker and fast-paced executor: experience bringing clarity to ambiguity with little oversight
Preferred Qualifications: 10+ years of experience in consulting or operations at a high-growth tech company
Analytical: experience developing frameworks and performing complex analyses (Excel or SQL) to guide strategy
Change Management: experience leading initiatives involving large-scaled organizational transformations
MBA, Masters, or graduate degree
PMP and/or ITIL certifications
Industry: InternetEqual Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.
Vacancy expired!