Customer Service Representative – Kewalo Basin Harbor
$20/hour Full-Time Weekend & Holiday Availability Required
Kewalo Basin Harbor is looking for a reliable, friendly Customer Service Representative to join our small crew. If you enjoy helping people, staying organized, and working by the ocean, this is a great entry-level position for someone looking to grow their office experience.
Our office is open 8:00 AM – 4:30 PM, seven days a week, and we work together to make sure the harbor is always covered. Weekend availability is an essential job function, as coverage is required to maintain consistent operations.
What You’ll Be Doing
You’ll support day-to-day harbor operations and help keep everything running smoothly. Duties include, but are not limited to:
Office Assistance
Assisting tenants, captains, and visitors in person, by phone, and by email
Providing clear, friendly support and answering common questions
Data entry, digital filing, record tracking, and other administrative tasks
Printing simple reports, processing payments, and handling standard correspondence
Maintaining a clean, professional office environment
Helping with gate access, fuel reports, and insurance/permit documentation tracking
Preparing and auditing mooring permit files
Occasionally assisting maintenance by driving the harbor truck for simple errands (valid driver’s license required)
Fuel Dock Assistance
(We train you — no previous experience needed.)
Opening the fuel station
Greeting customers and providing spill-prevention equipment
Activating the pump and staying present for safety monitoring
Completing transactions and securing the station when finished
Other duties as needed to support the team and harbor.
What We Need From You
Weekend availability is essential — the harbor runs 7 days a week
Holiday availability
Reliable, on-time attendance
Good communication and customer service skills
Ability to stay organized and follow established procedures
Comfort with computers and digital recordkeeping
Willingness to learn harbor-specific tasks (we train all operational duties)
Valid driver’s license
A high school diploma is required. Boat knowledge is not — we’ll teach you what you need.
Work Schedule & Pay
$20 per hour
Full-time position
Benefits available through our HR provider
Weekend and holiday coverage shared across the team
Office hours: 8:00 AM – 4:30 PM, seven days a week
How to Apply
Send your résumé and a short note about your availability and why you’d be a good fit.