Vacancy expired!
POSITION SUMMARY:
Responsible for the direct oversight and branch operations, including dispatch, field operations, and vault operations. Maintains the Company's high standards in exceeding customer expectations for service while meeting Company profitability and financial expectations.
DUTIES & RESPONSIBILITIES:
1. Coordinates and supervises the day to day workflow, including prioritizing work, delegating tasks, and assisting with or covering for subordinates, to insure complete, accurate, and timely completion of all daily work requirements including special requests. Oversees, monitors and trains all branch personnel.
2. Schedules and conducts daily or weekly meetings with technicians to review current performance levels, standard operating procedures, rules and regulations on a continual basis.
3. Reviews and approves daily and weekly route schedules (unsecured, armored, ATM balancing, and ATM malfunction). Plans for and actively adjusts scheduling and staffing to ensure a cost effective, efficient operation at all times.
4. Establishes operations financial and performance goals and objectives and develops and executes plans.
5. Responsible for attaining branch financial and performance expectations including but not limited to the areas of labor productivity, vehicle and machinery, safety and losses, employee productivity and turnover, and customer service expectations.
6. Ensures operational efficiency and field productivity through reviewing daily route efficiency and customer scheduled and ad hoc requirements and implementing adjustments as appropriate.
7. Controls the issuance and assignment of vehicles, combinations, keys, liability and equipment.
8. Maintains a safe, operating fleet of vehicles through review of driver inspection reports, coordination and scheduling of preventive maintenance and repair activities; updating of vehicle permits, licenses, and registrations, and evaluation of existing capacity with changing operating requirements.
9. Responsible for vault physical security at all times including proper operation of all security and monitoring equipment and systems, physical integrity of the vault facility and equipment, dual control, and adherence to proper physical ingress/egress procedures including vault operating and closing daily. Conducts daily vault reconciliation thoroughly and accurately.
10. Analyzes and schedules ATM balancing requirements to ensure cost effective operations in consideration of minimizing overall system-wide cash levels, minimizing emergency cash replenishments, maximizing ATM up-time, and minimizing potential malfunctions. Forecast daily and weekly cash requirements.
11. Conducts and documents the necessary research to reconcile all discrepancies and operational issues, including those involving personnel from other departments, on a timely basis.
12. Communicates with dispatch supervisors to ensure all necessary and relevant information is shared so that daily vault and road operations are efficient and no service deficiencies or interruptions occur.
13. Completes, reviews and all necessary forms and reports.
14. Collaborates with and supports supervisors and managers, including other branch managers, to ensure timely and thorough resolution of issues and emergencies, and share best practices, observations and experiences.
15. Participates in safety committee meetings and programs.
16. Operates the Company vehicle following all traffic rules and regulations.
17. Reports all problems, incidents and accidents immediately to the General Manager and completes any documentation as required.
18. Maintains a clean and safe work environment and works harmoniously with team members.
19. Understands and complies with the following policies and procedures as described in new hire orientation, annual re-training programs, and any other policies or procedures as identified and deemed necessary:
Sexual Harassment & Workplace Violence
Work Injury Prevention
Drug Free Workplace
Company House & Safety Rules
20. Complies with all Federal, State and local laws as applicable to the scope of their duties and responsibilities.
21. Maintains good personal hygiene and a professional appearance at all times and while in uniform, ensures uniform is clean and wrinkle free.
22. Performs all and/or other duties as assigned.
MINIMUM QUALIFICATIONS:
Four (4) year college degree or equivalent.
Previous management experience preferred.
Must possess firearms license.
Must possess State of Hawaii security guard license.
OTHER QUALIFICATIONS:
Ability to read, comprehend and write simple instructions, short correspondence and memos.
Ability to read and interpret legal contracts, leases, safety rules, operating and maintenance instructions and procedure manuals.
Basic math skills including ability to compute ratio, percent and bar graphs.
Experience with MS Office and Windows.
Ability to carry out instructions furnished in written, oral or diagram form.
Able to lift and/or move up to 100 pounds.
WORK DAYS & HOURS:
Exempt position
Must be available to work Sunday through Saturday, 24 hours.
To apply, please send your resume and contact information.
EOE/AAP/Disability/VET
Vacancy expired!