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Work for the number one Marine dealership in Hawaii! Great Benefits! Full time Position open now Tues thru Sat. 8:30 a m to 5:30 p m. We are looking for someone who can work independently, self-starter, multi-tasker and is a team player.
Service Advisor schedules customers boats and Motors for service work. Enters the work to be done on a repair order then assigns the service work for the Technicians to be completed in a timely fashion.
Essential duties and Responsibilities:
Provide our customers with a positive service experience & assure customer satisfaction
Help Service Manager Schedule and coordinate service orders with Technicians, from customer drop off to customer pick up.
Take customer and boat information at check in
Actively communicate with customers and team members in a professional manner
Keep detailed, accurate records on service work, warranties, internal billing, etc.
Ensure that work orders and parts invoices are cashiered in an accurate and timely manner
Clearly communicate billing, inventory, warranty or customer service issues to Service Manager
Work with Sales Department to drive more to the Service and Parts Departments
Engage with Windward Boat Service Customers to solve any schedule issues
Stay connected with what is going on with all boats in for repair and proactively contact customers to keep them informed of progress
QUALIFICATIONS
The requirements listed below are representative of the knowledge, skill, and ability required.
Previous Marine Service Advisor or Service Manager experience
Computer Skills: Microsoft Office experience required. Experience with Lightspeed EVO Auto/ RV or Marine software helpful
Characteristics: Humility and willingness to learn, grit and determination to succeed, self-motivated, ability to build and maintain relationships, exhibit intelligence, integrity, and an optimistic outlook.
Education/Experience: High school diploma required. Bachelor's degree preferred.
Boating Knowledge: Boating Knowledge A+
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Windward Boats
789 Kailua Rd
Kailua, HI 96734
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Vacancy expired!