Vacancy expired!
Benchmark’s company culture is central to our management philosophy. The company’s stated purpose is “to provide an entrepreneurial environment where determined people dare to create, share, and build futures.To be the “benchmark” by which all others are judged takes passion, courage, and dedication. We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey.Job Description Summary:Provide prompt, courteous and efficient handling of all requests for guest Spa Luana reservations, changes, cancellations and information.Job Description:JOB OVERVIEW:Provide prompt, courteous and efficient handling of all requests for guest Spa Luana reservations, changes, cancellations and information.REPORTS TO: Spa Director.WORK ENVIRONMENT:Nalu Kinetic Spa office, front desk.Job involves working:under variable temperature conditions (or extreme heat or cold). under variable noise levels. outdoors/indoors. around fumes and/or odor hazards. around dust and/or mite hazards. around chemicals.KEY RELATIONSHIPS:Internal: Employees in Nalu Kinetic Spa, Fitness Center, Pool, Food and Beverage, Guest Services - PBX, Reservations, Guest Services - Front Desk, Laundry, Housekeeping and Property Operations.External: Hotel guests/visitors, Corporate Reservations Center personnel, Travel and Tour Company representatives, other hotels.QUALIFICATIONSEssential:High school graduate or equivalent vocational training certificate. Compute basic arithmetic. Fluency in English both verbally and written. Provide legible communication and directions. Ability to: perform job functions with attention to detail, speed and accuracy. prioritize and organize. be a clear thinker, remaining calm and resolving problems using good judgement. follow directions thoroughly. understand guest’s service needs. work cohesively with co-workers as part of a team. work with minimal supervision. maintain confidentiality of guest information and pertinent hotel data.Desirable:Some college or training in the Hospitality Industry. Previous experience as a Reservation Agent. Fluency in a foreign language, preferably Japanese. Ability to suggestively sell. Ability to input and access information in the property management system/computers. Previous guest relations training.PHYSICAL ABILITIESEssential:Exert physical effort in transporting up to (50 pounds). Endure various physical movements throughout the work areas. Reach 2 feet. Remain an upright or a stationary position for 8 hours throughout work shift. Satisfactorily communicate with guests, management and co-workers to their understanding.Desirable:ESSENTIAL JOB FUNCTIONS
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Maintain complete knowledge of correct maintenance and use of equipment.
Use equipment only as intended.
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Resolve guest complaints, ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Maintain complete knowledge of: All spa/hotel facilities/services, hours of operation.
Availability for any given day.
Restricted dates.
All rates, packages and promotions.
Specific arrangements between hotel and travel agencies, corporate reservations center.
Entertainment/special events scheduled in the hotel.
Set up and maintain station.
Access all functions and maintain security of reservations computer system.
Maintain log book/memo board.
Sell spa/salon services.
Confirm treatment availability.
Update notes and guest history in computer system.
Book spa services packages into system.
Enter guest reservation into system.
Guarantee status.
Close reservation calls.
Process VIP reservations.
Book standing appointments.
Change reservations.
Process fax-reservations.
Process employee spa reservations.
Handle special guest requests.
Process cancellations.
Process complimentary spa treatments.
Place guests on wait lists as needed.
Review wait lists.
Process no shows.
Create and maintain group files.
Release block after group cancellation.
Schedule group spa treatments.
Issue gift certificates.
Mail spa information.
Close office.
Check out with Supervisor
Serve our guests.
SECONDARY JOB FUNCTIONSContact area spas for availability and rates. Assist Spa Desk as assigned. Document maintenance needs on work orders and submit to Supervisor/Manager.STANDARD SPECIFICATIONSRequirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.Note: This job description in no way states or implies that these are the only duties to be performed by the team member occupying this position. Team members will be required to perform any other job related duties assigned to help all team members and contribute to the success of the Resort. This description is intended to indicate the typical kinds of tasks and levels of difficulty that are required of positions given this title. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of employees under his/her supervision.EOE/M/F/D/VBENCHMARK®, a global hospitality company, is a trailblazer in the development, management, marketing and owner‐advisory services of resorts, hotels, conference centers and exclusive private clubs. In addition to the company’ iconic Benchmark Resorts & Hotels portfolio, the Gemstone Collection is a distinctive luxury portfolio of independent hotels & resorts in highly preferred destinations.BENCHMARK’S distinguished and proven reputation is deeply‐rooted in core values that are focused and aligned with exceeding ownership and stakeholder performance expectations. The combined portfolios feature nearly 70 unique and distinctive properties domestically and internationally. The company leadership and valued employees are passionately committed to delivering the industry’ most authentic, enchanted, soulful, vibrant, unrivaled and memory‐making experience.BENCHMARK’S progressive “Be The Difference” culture and values are a cornerstone to the company’s nearly 40 years of extraordinary achievement and prosperity. Many properties have been recognized with the Benchmark Conference Centers® mark of meeting excellence. www.benchmarkglobalhospitality.com
Vacancy expired!