Service Desk Specialist

Position Details: Service Desk SpecialistLocation:Pearl Harbor, HIOpenings:1Salary Range:Description:Location: Pearl Harbor, HISecurity Clearance Required: TS/SCIJob Description: The Service Desk Specialist will generally provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests, provides polite and friendly customer service, and attempts to resolve as many incidents during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier II or Tier III when required. The candidate also documents incident status and solutions in incident database tools. The candidate possesses current working knowledge of computers, printers, laptops, and common windows applications, works through various types Tier II issues with telephone assist, and provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability.Training and Certifications: DoD 8570 compliance or information assurance certification commensurate with technical objectives and services required within the task order. Applicable software or hardware training and certifications commensurate with the technical objectives, services required, and IT environment specified within the task order.Required Certifications:IAT II 8570 Baseline Certification -Sec+CE or equivalent Computing Env:MTA 98-349, Windows Operating System Fundamentals Education and Experience:· HS/GED + 8 years· Associates Degree + 6 years· Bachelor’s Degree + 4 years· Master’s Degree + 2 years· PhD + 0 yearsAbout Semper Valens Solutions:Semper Valens Solutions, Inc. (SVS) is a Service Disabled Veteran Owned Small Business (SDVOSB) providing Cost Effective Software and Systems Engineering, Field Support, Training and Full Life cycle Support Management to the DOD and VA community.At Semper Valens, our vision is to remain a creative, cutting edge and cost effective solutions provider where our shared intellect, industry experience, and technology excellence, make a positive difference in our customer's success. Our solutions help bridge the gap between IT and business prioritizations to optimize budgets, risks and operational processes.We search for outstanding technical professionals, hiring at all levels of the experience spectrum; intermediate, journeyman and senior. Consider us for your career plan.Semper Valens Solutions is an Equal Opportunity EmployerSemper Valens Solutions, proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital/parental status, pregnancy/childbirth or related conditions, physical or mental disability, genetic information, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.If you require a reasonable accommodation to apply for a position with Semper Valens Solutions through its online applicant system, please contact Semper Valens Solutions Human Resources Department at (830) 899-6870.Semper Valens Solutions is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. Applicants have rights under Federal Employment Laws.All Jobs at Semper Valens Solutions: http://www.sempervalens.com/careers.html