Vacancy expired!
Do you spontaneously enjoy helping others?
Do you have an upbeat, positive attitude?
Are you an effective listener that can comprehend the needs of your customers?
Do you have a passion for sales, knowing that you are adding value to customers financial portfolios?
If you can answer yes to these questions, Idaho Central Credit Union may have an opportunity ideally suited for you. A Financial Service Center Loan Officer I is responsible to assist current and future members of Idaho Central Credit Union with loan applications through the online channel, and through phone calls coming from our Member Contact Center. A Financial Service Center Loan Officer I is also responsible for interviewing and qualifying members for loans within the requirements of the loan policies established by the Credit Union. They are expected to promote and cross sell Credit Union services, and to ensure member satisfaction through courteous, accurate, and efficient service. The ability to speak Spanish is required for this position.
Provide excellent member service.-Learn to assess risk and make sound lending decisions that are in line with the Credit Union’s lending philosophy.
Conduct thorough application interviews with members and non-members.
Effectively communicate over the phone and through email in a professional, accurate, and timely manner with members by setting clear expectations throughout the loan process.
Cross sell Credit Union products and services, and maintain acceptable levels of Game of Work Sales goals and insurance penetration.
Continuous focus on meeting all Net Promoter Score goals and Eagle Service standards.
Engage in a positive culture that fosters Credit Union values within the Financial Service Center.
Assist with additional Financial Service Center duties as necessary.
Spanish speaking is required. Bachelor’s degree or equivalent experience preferred. 1-2 years of sales or customer service experience preferred. Ability to cope with pressured situations. Knowledge of general lending policies, and federal regulations. Ability to make sound lending decisions. Understands Credit Union goals and objectives. Ability in math, 10 key, typing, and computer skills. Ability to maintain the confidentiality of Credit Union and member records at all times. Excellent communication and people skills. A demonstrated cooperative and positive attitude toward members and other Credit Union staff. Professional in appearance, attendance, quality, and quantity of work performed. Self-motivated and takes steps to continually expand knowledge of financial industry. Ability to maintain quality and pride in department. Must be willing to comply with the Bank Secrecy Act and USA Patriot Act as implemented by Idaho Central Credit Union.Perform tasks requiring manual dexterity (processing paperwork, filing, stapling, sorting, collating, typing, etc.) Sit and/or stand for extended periods of time. Lift 20-40 pounds of office supplies (copy paper, computer paper, mail, etc). Repetitive motion using wrists, hands, and fingers. Reach keyboards. Ability to operate basic office machines (calculator, computer, telephone, copy machine, fax machine, etc).(Keywords: Loan, Lending, Banking, Finance)Must be eligible for membership at Idaho Central Credit Union to obtain employment. EOE/Minorities/Females/Vet/DisabilityIdaho Central Credit Union is a dynamic financial institution that is focused on helping our members achieve financial success. Established in 1940 we have become the largest and fastest growing financial institution in the state of Idaho. ICCU was voted for large companies the Best Place to work in Idaho. We have also been named by S&P Global Market Intelligence as the top performing credit union in the nation. We are a talent based organization looking for talented individuals to help our members achieve financial success. ID: 2020-4521 Street 2: 246 Idaho Street External Company URL: https://www.iccu.com/ Street: AMF-70
Vacancy expired!