Vacancy expired!
We are currently looking for a Customer Service Representative to play a pivotal role in helping to support excellent customer service, customer retention, and new customer acquisition. As a Customer Service Representative, you will serve as the main point of contact for our customers by handling inbound and outbound sales and service related calls and performing administrative functions ensuring the highest level of customer service, quality, efficiency and accuracy in all that you do.
Responsibilities
Handle incoming calls and utilize a proactive sales approach with every customer interaction to uncover additional sales and service opportunities
Maintain an in-depth knowledge of hardwood flooring products and services, customer accounts, new customer information, and various policies and procedures related to product delivery and service
Present a professional, confident and enthusiastic image to develop trusting relationships with all customers
Provide high levels of customer account management by properly setting up and maintaining account information and data
Process and coordinate Accounts Receivable, Collections and Accounts Payable functions and activities
May assist with route forecasting and maintenance and with the scheduling of daily service work, installation, and repairs.
Why Integrity Hardwood Floors? Integrity Hardwood Floors takes pride in serving our employees and does so by offering competitive pay with incentive potential, paid vacation, personal and sick pay, online learning opportunities and training, plus be part of new serves when added.
Qualifications
Minimum of 3 years of experience in a customer service role
Minimum of a High School diploma or GED preferred
Solid computer skills including Microsoft Office, data entry and the ability to run and analyze reports
Ability to multi-task and prioritize assignments in a team environment
As part of our pre-employment hiring process background, checks and drug screens are performed.
Vacancy expired!