Job Details

ID #2298756
State Idaho
City Boise
Full-time
Salary USD TBD TBD
Source Idaho
Showed 2019-05-14
Date 2019-05-14
Deadline 2019-07-13
Category Customer service
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HVAC Customer Service (Boise)

Idaho, Boise 00000 Boise USA

Vacancy expired!

Job Summary

The Customer Service Specialist handles customer service requests, appointment booking, customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one-call resolution. The Customer Service Specialist will be responsible for assisting in day-to-day operation of the support center. Ensures work produced meets product/service standards and exceeds quality standards.

Core Responsibilities

Answering incoming phone calls from customers and other support center duties as assigned

Maintaining good customer relations and ensuring that all calls meet Service Experts standards

Handling and resolving a variety of customer concerns, complaints, and questions by phone, email, Chat, (questions may include billing inquires, technician ETA, scheduling issues, and general company product and service questions)

Ability to accept empowerment and to be prepared to make decisions regarding customer satisfaction with confidence

Resolving problems by clarifying issues, researching, exploring answers/alternative solutions, implementing solutions, and escalating unresolved issues

Maintaining customer records by updating account information

Working with Dispatch to improve accuracy in scheduling and speed of response

Communicating with customers on the status of service calls

Assisting with dispatching as needed

Working with Support Center Operations Manager to ensure that capacity demands are met

Continually maintain working knowledge of all company products, services, and promotions

Other duties as assigned by management

Reliable attendance and on-time job performance

Job Specifications

Minimum Education

High School Degree

Minimum Experience

2+ years in customer service and inbound call handling

Excellent verbal and written communication skills

Ability to navigate multiple support center operations systems (software)

Excellent interpersonal communication abilities

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Vacancy expired!

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