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At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Consumer Credit Card, Retail Services, Consumer Deposits, the Innovation Group, Treasury Management, Merchant Services and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Its guiding principles are to start with the customer, move faster, and partner effectively.Wells Fargo Virtual Channels (WFVC) is part of the Payments, Virtual Solutions and Innovation (PVSI) business division. WFVC serves consumer and small business customers through digital (online, mobile, and social) and contact centers (phone, email, and correspondence). We provide customers with convenient ways to manage their accounts, enable digital payments, provide solutions that meet their financial needs, and more. WFVC serves over 27 million customers through our digital channels and support over 5.8 billion customer interactions annually through digital and contact centers.This position will provide support within WFVC Contact Center Quality Assurance. Primary responsibilities for this role may include but are not limited to: Provides support for varying aspects of the QA program change management process, including tracking, monitoring and implementing QA changes Partners with Risk and Compliance, Business Process and Procedure, and other QA team members as needed to accomplish tasks Prepare and present senior level communications and presentations Supports varying aspects of the QA initiatives tracking and support process, including discovery, defining requirements, managing tasks and collaborating with peers to deliver against QA impacting projects Serves as a subject matter expert (SME) for QA related requests for information in support of audits, internal testing, legal or other external reviews Supports special projects as needed in order to meet evolving requirements for the overall QA program Supports end to end reviews of existing QA processes and procedures to ensure ongoing adherence to corporate policies Maintains a strong knowledge and understanding of systems, including, but not limited to NICE, Orbit, Virtual Library and banker desktop/tools, etc. Supports ongoing continuous improvement efforts across the QA departmentWork hours: Monday - Friday, first shift. Position requires the flexibility to work additional hours when needed to support business objectives.Location: Position open in Boise, ID, Charlotte, NC and Phoenix or Chandler, AZImportant Notes: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. If you are a Wells Fargo Team Member, in your Jobs Profile ensure that your email address is valid and updated to an address that can receive external emails outside of the banking network and is a different email address than the one you originally used when you joined Wells Fargo. Initial contact with you will be made via e-mail. Please check your e-mail regularly for updates. Depending on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo BankRequired Qualifications:
2+ year of experience in one or a combination of the following: administrative support, project management, implementation, business operations or strategic planning in financial services
1+ year of audit experience
Desired Qualifications:
Ability to prepare and present senior level communications
Ability to present complex concepts to senior management
Ability to create and deliver dynamic presentations
Knowledge and understanding of compliance risk in the financial services industry
Experience applying Wells Fargo Style Guide and brand standards
Change management experience
Experience creating reports in response to management, audit, or regulatory requirements-
Ability to assess current processes/procedures and make recommendations for efficiency
Strong knowledge and understanding of Virtual Library
Strong collaboration and partnering skills
Advanced Microsoft Office (Outlook, Excel, Word, PowerPoint, LiveMeeting and SharePoint) skills
Exposure to the Wells Fargo Virtual Channels (WFVC) Contact Center policies, processes, and procedures
NICE Call Recording experience
How to Express Interest in This Job: Wells Fargo invites you to apply for this job at https://employment.wellsfargo.com/psc/PSEA/APPLICANTNW/HRMS/c/HRSHRAMFL.HRSCGSEARCHFL.GBL?Page=HRSAPPJBPSTFL&FOCUS=Applicant&SiteId=1&JobOpeningId=5483604&PostingSeq=1.All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.Relevant military experience is considered for veterans and transitioning service men and women.Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.Relevant military experience is considered for veterans and transitioning service men and women.Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Vacancy expired!