Job Details

ID #21624018
State Idaho
City Boise
Job type Contract
Salary USD $20 - $30 20 - 30
Source IT Trailblazers, LLC
Showed 2021-10-24
Date 2021-10-22
Deadline 2021-12-20
Category Et cetera
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IT Field Service Technician

Idaho, Boise, 83701 Boise USA

Vacancy expired!

IT Field Service Technician

Boise, ID (Onsite)

Long Term/Contract

Job Description

ROLE AND RESPONSIBILITIES
  • Managing the help desk ticket queue, responds to incidents, performs diagnosis as well as escalating issues to other IT teams
  • Should adhere to respective SLA and KPI
  • Setting up and configuring new desktops and laptops
  • Troubleshoot software and operating system issues in desktop and laptop
  • Configure new accounts and troubleshoot issues in Android, iPhone, Windows phone
  • Support for frequently used softwares (like VPN, Softphone, MS Office, Outlook etc.)
  • Installing authorized software to laptops and desktops
  • Help setup cubicle IT equipment’s for new users
  • Perform general preventative maintenance activities in desktop and laptop (like windows updates, Anti-Virus, Encryption, etc.)
  • Provide support to end users over phone or remote desktop
  • Strong documentation skills required
  • Should provide basic user education on IT policies, hardware’s and ability to demonstrate
  • Ability to lift more than 30 pounds
  • Document and transfer unresolved and Hardware issues to Level 2 Technicians

QUALIFICATIONS AND EDUCATION REQUIREMENTS
  • 2+ years in desktop or helpdesk support
  • High School Diploma or equivalent qualification
  • A+ or MCITP certification preferred

PREFERRED SKILLS
  • Good knowledge in Windows 7 OS and above
  • Experience and working knowledge in Office 365 packages and tools
  • Experience in Remote support tools like Dameware, VNC, Skype
  • Exposure to MDM, content management tools is plus

Thanks & Regards,

Raj Kumar

Sr. IT RecruiterO: # 357D: (732) 944 - 0052E: 485 E Route 1 South, Suite #100 WoodbridgeCorporate Plaza, Iselin, NJ 08830

Vacancy expired!

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