Job Details

ID #41018453
State Idaho
City Boise
Full-time
Salary USD TBD TBD
Source Meta
Showed 2022-05-16
Date 2022-05-17
Deadline 2022-07-16
Category Et cetera
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Operations Manager, Risk Prevention, Spanish Speaking Latin America

Idaho, Boise, 83701 Boise USA

Vacancy expired!

Summary: Meta’s Global Risk Operations (GRO) organisation advocates for and protects every person, community, and business from risk on our platforms, across the world. Within GRO, the Risk Prevention team is responsible for the end-to-end management of operational workflows designed to identify, reduce, and prevent integrity risk for Meta. This requires highly specialized and agile enforcement, based on nuanced policy application inclusive of its new and dynamic changes, situational awareness, and regional and language expertise. We identify macro trends/risks that need to be addressed holistically, managing case-based work that requires real-time discussions working with cross functional policy partners to make key decisions on overturning enforcement decisions.We are a global team, organized regionally with support from our specialized functional teams for Legal & Regulatory, Business and Community, and Programs. As part of our Americas management team, core responsibilities include the day-to-day operations management and continuous transparency regarding performance of our Spanish Speaking Latin America operations against goals as well as development, advocacy for and execution of strategic initiatives to transform the support experience for our community.We're looking for an inclusive leader with deep domain expertise in operational excellence, customer experience, risk mitigation, thought leadership and talent development, who can provide vision and strategy and oversee execution. You will effectively influence strategic investments and roadmaps to drive innovation and improve our community experience with specific focus on understanding community trends and challenges in a group of strategic and high growth Latin America’s communities. Developing and expanding the capabilities of a high performing team is a key aspect of this leadership role. You will lead and coach teams.People from all backgrounds, with diverse experiences, perspectives, and ideas rely on Meta to build community, and so to bring the world closer together, diversity is a must-have for Meta, not an option. Meta offers people who work here opportunities to find work that matters to them, understanding that finding meaningful work can be different for everyone.Required Skills: Operations Manager, Risk Prevention, Spanish Speaking Latin America Responsibilities:Manage delivery of internal content review operations against defined KPIs in a highly dynamic and fast paced environment across different staff groups and sites, working closely with internal cross functional partners to inform how contractor workforces are used to address risks to the communities and languages we represent

Operations management providing continuous transparency regarding performance of our regional operations against goals as well as development, advocacy for and execution of, strategic initiatives to transform the support experience for our community

Drive continuous improvement and step change innovation, drive goal alignment and execution planning as an advocate for global communities. Build the enforcement infrastructure for every user and every abuse type to enforce on the most critical risks and escalations

Actively engage as a member of the Americas leadership team for cross-cutting strategic, operational and people initiatives, working directly with Policy cross functional on enforcement decisions and workflow processes and working directly with Product cross functional on workflow incubation

Provide strong and visionary leadership to your teams, enhance and develop a strong team of trust and commitment to impact in how we support our community, defining north star for world class community support experience

Build a great team through partnering with global leaders, HR, L&D & Recruiting to develop and execute on a holistic people strategy to attract, retain and develop top talent and role model leadership best practices

Minimum Qualifications: Minimum Qualifications:10+ years of experience working in, and with, global communities or businesses in the Operations domain: in particular, managing operations in customer service, compliance, risk management, business process outsourcing

Inclusive people management capabilities and stakeholder management including managing leaders and teams across multiple, geographically diverse sites

Proven track record of attracting, scaling and developing inclusive teams

Strategic thinker with proven track record of transforming operations through innovation and improvement

Executive presence and a track record of influencing and partnering with global cross-functional leaders as an advocate for Meta community

Working knowledge of Latin America is preferred to understand the geo-political, cultural & socio-economic dynamics of the region

Industry: InternetEqual Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

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