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Product Owner (Contact Center)DescriptionAt Bank of the West, our people are having a positive impact on the world. We’re investing where we feel we can make the most impact, like advancing diversity and women entrepreneurship programs, financing for more small businesses, and promoting programs for sustainable energy. From our locations across the U.S., Bank of the West is taking action to help protect the planet, improve people’s lives, and strengthen communities. We are part of BNP Paribas, a global leader supporting the UN Sustainable Development Goals (SDGs). Yes, we’re a bank, but as the bank for a changing world, we are continually seeking to improve the ways we help our customers, while contributing to more sustainable and equitable growth.This position has the option to work in one of our key hubs (San Ramon, CA, Tempe, AZ, Omaha, NE) or to work remotely as long as it is in within our 27 state working footprint which includes AZ, CA, CO, FL, GA, ID, IA, IL, KS, MI, MN, MO, NE, NV, NM, NC, ND, OH, OK, OR, SD, TX, UT, WA, WI, WY, NY.Job Description SummaryResponsible for leading our strategy across the brand, identifying major strategic opportunities, and implementing them to the highest level of detail across various channels and business functions, with a focus on the customer. You will fixate on the customer journey from beginning to end and build out consistent, innovative and measurable programs to help push our brand forward into new territories and make valuable contributions to both business and consumer.Essential Job FunctionsDevelops and adapts the product vision; represents the customer’s voice and creates a product vision together with your stakeholders
Oversees/manages detailed information gathering/capture from the business teams and specialist teams (UX, Analytics etc.), preparing the handover of requirements to Scrum teams in the form of EPICs and User Stories
Analyzes potential product enhancements and requests, to determine the best way to develop and build the best solution in the time available, setting the expectations for the delivery of new functionality
Owns a single and simple complexity product and makes decisions based on input from the customer and the team and/or support a more senior PM on a more complex product
Ensures Scrum meetings allow for honest and direct feedback, provides sprint goals, completes planning, and gets feedback via retrospectives
Observes, analyzes, and learns the market, customers, and end users of the product
Measures value delivered to customers in each sprintMaintains regular touchpoints with every stakeholder of the product
Impacts business change and guides switch from tactical execution to broader business-wide thinking
Other Job DutiesTakes backlog refinement seriously and spends time refining the Product Backlog, adding detail as you go
Measures value delivered to customers in each sprint
QualificationsRequired Experience5 years related experience
EducationBachelor's Degree
Work ExperienceP3 - 5 yrs
SkillsDelivers results, with a track record of achievement, accountability and translating complex strategies into actionable plans
Analytical, planning and organizational skills and a talent for managing competing demands is a plus
Time-management, with a proven ability to set priorities, manage deadlines, and make data-driven decisions
Judgement and problem-solving skills, demonstrating sound judgement in assessing risks and making decisions that balance a variety of factors while always maintaining the integrity of the core values and business strategy
Relationship building, stakeholder management, communication skills and being an engaged influencer
Minimal Viable Product (MVP), project life cycles, structured analysis and process methodologies
Experience writing user stories for scrum teams, and delivering business value leveraging your training
Knowledge of at least one lifecycle tool such as Jira / CA PPM (Clarity) / CA Rally
Equal Employment Opportunity PolicyBank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.Job: Product DevelopmentLocation: United States-Arizona-TempeOther Locations: United States-Illinois-General IL, United States-Wisconsin-General WI, United States-Missouri-General MO, United States-North Dakota-General ND, United States-Iowa-General IA, United States-Kansas-General KS, United States-Nevada-General NV, United States-Wyoming-General WY, United States-New York-General NY, United States-Michigan-General MI, United States-Colorado-General CO, United States-Ohio-General OH, United States-South Dakota-General SD, United States-Arizona-General AZ, United States-Florida-General FL, United States-Nebraska-General NE, United States-Minnesota-General MN, United States-Washington-General WA, United States-Oklahoma-General OK, United States-Nebraska-Omaha, United States-Idaho-General ID, United States-Georgia-General GA, United States-Texas-General TX, United States-Oregon-General OR, United States-California-General CA, United States-North Carolina-General NCRequisition ID: 059434
Vacancy expired!