Vacancy expired!
Job Description:Duties and Responsibilities
Responsible to successfully respond to incoming calls and emails from our member and provider community, in call center setting
All inquiries received are governed by specific measurable response time criteria and quality standards
Inquiries include but are not limited to enrollment, claims issues, eligibility, benefits, and website assistance
Provide excellent customer service with professional verbal and written abilities
Interacts with customers and coworkers in a professional manner
Record all interactions accurately in a call tracking system
Knowledge, Skills and Abilities
Effective organizational and communication skills
Ability to retain a vast array of knowledge in a high paced environment
Strong attention to detail and active listening skills
Ability to remain flexible, friendly and calm under pressure
Intermediate knowledge of Microsoft Office and computer navigation
Ability to maintain attendance to support business requirements
Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA)
Ability to establish and maintain positive and effective work relationships with coworkers, clients, members, providers and customers
Ability to abide by DXC Values and Business Code of Conduct
Preferred Experience
1-year Call Center Representative
1-year Medicaid, HealthCare Insurance
DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities
Vacancy expired!