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Position DescriptionWhat does a Strategic Account Manager do?As a Strategic Account Manager (SAM) you are responsible for ensuring outstanding customer service for the firm’s largest, most complex Corporate clients, across all Fiserv assets and lines of business. As Fiserv’s primary day-to-day contact with these clients, the SAM plays a meaningful role in providing seamless, high-quality service and support, while thinking and acting strategically to help the Sales/Account Executives grow existing client relationships, achieve revenue growth goals and retain business.To be successful in this role, you will focus on three key areas:Relationship Management
Build and maintain excellent relationships with key personnel in assigned client accounts
Serve as primary day-to-day business point of contact for clients - maintain regular and ongoing contact with client payments team & other parties within clients’ payments ecosystems
Partner to identify revenue-generating product or service opportunities, renewals, or new business opportunities as well as the delivery of quarterly business reviews
Serve as Payments Industry authority and consultant for clients; consult with clients on best practices, provides recommendations for operational efficiencies, inform clients of regulatory and Card Brand mandates, and help them achieve compliance, recommend new products/services to help clients retain clients and grow their business
Represents the voice of the client within the Fiserv organization to improve the client experience and inform future product strategy and strategic initiatives
Client Retention
Work with Solution Consultants, Technical Account Managers, Product, Implementations, and other internal stakeholders to meet partner needs
Arrange and participate in internal and external client meetings
Perform regular touch points with clients; document client pain points, strategies and existing processes; maintain thorough and detailed account plan, meeting follow up and overall partner contractual status
Client Development
Voice of the client to all Fiserv business units
Develop understanding of clients’ business inuding industry verticals, product offerings, go to market strategies etc.
Report on key initiatives to stakeholders
Qualifications for consideration:
High School diploma or equivalent
5 + years’ progressive experience in major account relationship management
3+ years’ experience within the payments industry
Experience supporting Bank of America Merchant Services (BAMS)
Ability to travel 50%.
Preferred qualifications for consideration:
Bachelor’s degree in a related field or equivalent work experience preferred
Knowledge of First Data product offerings
Knowledge of Fiserv product offerings
Learn more about Fiserv:Life moves fast. And as it does, we know most people aren’t thinking about “financial services”. But we are.We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT)Explore the possibilities of a career with Fiserv and Find Your Forward with us.Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.
Vacancy expired!