Vacancy expired!
Splash and Dash Groomerie and Boutique is a national brand with over 15 locations spanning across 10 states. We are a full service Groomerie and Boutique that offers membership-based dog grooming services.
The Front Desk Associate will be the face of this shop; a person responsible for educating, informing and assisting customers while adhering closely to brand standards. Candidates should have the ability to exercise empathy when communicating with customers and are expected to promote our packages and membership benefits with clarity and excitement.
Engagements with these areas include, but are not limited to:
-Excellent Customer Service skills
-Making scheduling recommendations for appointments
-Assists with training
-Quality Assurance
-Works alongside Bathing/Grooming Supervisor to keep an open line of communication
-Communicates potential salon safety hazards to management
-Informs management of any equipment damage or necessary repairs or replacement of equipment
-Gives feedback and recommendations
The Front Desk Associate should also effectively and positively communicate with customers to accomplish the highest standards, productivity and safety. Ideal topics of knowledge include but at not limited to:
-Brand Advocate on or off the clock
-Passion for ethical pet care and proper cleaning habits
-Safe dog handling techniques
-Basic grooming and salon terminology
Basic Requirements:
-Ability to perform all tasks mentioned above
-Have 2+ years of Service Based Add-on Sales experience
-Have knowledge of dog breeds, bathing and grooming techniques
-Must be dependable, detail oriented, and energetic
-Must be able to perform in a fast-paced and team-oriented environment
-Must be comfortable interacting with and handling dogs every day
-Be able to lift 40 pounds
-Be willing to work in a humid environment
-Be willing to follow all safety procedures and company standards
-Ability to clean and don't mind getting a bit wet
Vacancy expired!