Job Details

ID #2884622
State Idaho
City Boise
Full-time
Salary USD TBD TBD
Source Idaho
Showed 2019-11-19
Date 2019-11-18
Deadline 2020-01-17
Category Systems/networking
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IT Dektop Support (Remote Only) (San Francisco)

Idaho, Boise 00000 Boise USA

Vacancy expired!

IT Desktop Support (Remote Only):

Centarus Inc. is a cutting edge Managed Service Provider located in San Francisco primarily serving clients in the Bay Area and their remote offices. It is our passion to provide proactive and top-notch IT Support to small and medium size businesses. We follow a structured methodology in serving our clients which leads to exceptional results! We are looking to outsource a remote support team who will learn about our process and join us in our passion in delivering solid technology solutions to SMBs.

Job Description:

Install, diagnose, repair, maintain, and upgrade all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure optimal workstation performance.

Troubleshoot problem areas (by telephone, or via remote access) in a timely and accurate fashion, and provide end-user assistance where required.

Perform advanced software repair and installations on customer computers by troubleshooting via remote service tools.

Undertake analysis, diagnosis and resolution of client problems.

Escalate unresolved problems to the appropriate area.

Log, troubleshoot and track problems.

Perform special assignments as required.

Perform daily and weekly administrative tasks as required.

Work effectively in a team environment and help others where needed.

Maintain high level of service delivery in order to meet SLAs.

Other job-related tasks as assigned by the manager

Job Requirements:

At Least 3 years of Remote Desktop Experience or relevant experience

Excellent written and verbal communication skills.

Certifications with Microsoft are huge advantage (MCSE, MCSA, etc.).

Has good knowledge of server, RMM tools, business applications, printing systems, and network systems.

Input time entries and communicate with clients via ConnectWise

Advance knowledge of Windows and Mac OS.

Great organizational and multi-tasking skills.

Highly proactive; addresses technical issues with appropriate sense of urgency

Must be able to effectively partner and build relationships with key business clients and supporting staff.

Fast Home Office Internet Connection (reimbursed by Employer)

Has a good understanding of support tools, techniques, and how technology is used to provide IT services.

Benefits Included

Vacancy expired!

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