Vacancy expired!
Title: Field Technician - Level-2 Location : Boise, ID - USA Onsite: From Day 1 Job Description: ROLE AND RESPONSIBILITIES:
- Provide support to end users or processes that cannot be resolved by 1st level support
- (Help Desk)
- Setting up and configuring new laptops and desktops
- Troubleshoot complex operating system and hardware related issues
- Replace or upgrade consumer replaceable parts (like Harddisk, memory, graphic cards)
- Work with OEM vendors for hardware replacement (like Motherboard, Monitor etc.)
- Performs system management using tools such as Active Directory, Group Policy, PowerShell, SCCM and other agency tools
- Ability to resolve issues in Virtual environments (like VDI, Citrix etc.)
- Preferred experience and ability to support Unified Endpoint Management (UEM)environment (like Workspace ONE, MS EMS, Cisco Meraki etc.)
- Provide onsite video support for conferences / meetings
- Ability to provide basic troubleshooting for AV equipment's (like polycom, projects etc.)
- Strong understanding of ITIL process and knowledge of other infrastructure technologies
- Work with software vendors for issues and root cause
- Good team player and work with other IT support teams for resolution
- Strong analytical ability, reporting, documentation and user education skills required
- Provide onsite and remote Executive (white glove) support
- Ability to lift more than 30 pounds
- Minimum 3 years desktop / deskside support experience
- Must have strong operating system and hardware knowledge
- Work experience in multiple laptop and desktop hardware platforms is plus
- Strong understanding of Windows, networking and server architectures is required
- Medium to expert knowledge in O365 tools and services
- Must have strong verbal communication
- Experience in Active Directory, SCCM, Imaging tools is advantage
- ITIL Certification is plus
- MCSE or MCITP or A+ Certification preferred
Vacancy expired!