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OverviewMultiquip is one of the largest, diversified manufacturers and suppliers of excellent quality products. Multiquip's comprehensive product portfolio includes light to medium construction equipment, power generators, and lighting.Join our team as a Systems Administrator!
Location: Hybrid
We are looking for a dedicated individual who is a team player with a positive attitude and can provide user and system support. Evaluates Helpdesk tickets and resolves per SLA. Software/Hardware evaluation, implementation and user training. Investigates and resolves problems related to deployed apps or other computer related issues. Maintains excellent customer service while providing technical assistance of the following duties but not limited to the following:
ResponsibilitiesRequired Weekly Project/Product updates in Multiquip Project Management system
Follows procedures of updating helpdesk systems, knowledge book, and driven to exceed SLAs and KPIs.
SharePoint and O365 Admin support
SysAid IT Helpdesk system upgrades and support
Experience implementing servers, system deployments, upgrades and maintenance
Provide prompt and professional service to internal and external customers
Participates in designing, testing and debugging.
Excels in documentation using OneNote and PowerPoint
Works with others to develop alternative system and software designs
Diagnoses and resolves networking problems, phone issues, and other IT infrastructure related problems
Installs, configures, and tests workstations with supporting hardware, software, and networking components
Maintains and supports routers, switches, firewalls, and network topology
Calls software and hardware vendors to request service regarding defective products
Tests software and hardware to evaluate ease of use and whether product will enhance user performance
Writes software and hardware evaluation and recommendation for management review
Handles problem recognition, research, isolation, resolution and follow-up for routine user problems
Analyzes and evaluates incident reports and makes recommendations to reduce helpdesk incident rate
SQL Server knowledge, verify data and delete errored records
EDI processing and flow – invoices and purchase orders
Monitors files transfers via FTP, like incoming and outgoing EDI files
Explains technical information to users via voicemail, IM (Instant Messaging), e-mail, or in-person
Be a trusted advisor regarding technology trends and use of enterprise architectures to meet business objectives. Impart values that upholds trust & commitment
Model the MQ Way to create ownership of a self-development journey. Support the work environment that everyone is proud to be a part of (strong culture)
Outline objectives of the business plan, motivate and empower team members to accomplish the task at hand
Prioritize and lead projects as they relate to the development and implementation of high-value or high-output technology initiatives
Performs other duties as assigned
Qualifications
Bachelor's degree (B. A.) in Information Technology or related field; and 5+ years of related experience; or equivalent combination of education and experience.
Experience working with networking equipment such as routers, switches, firewalls.
Experience in SQL Server, EDI processing, XML files, FTP and SAP
VMWare and Meraki knowledge are a bonus
Excellent Communication Skills
Excellent problem solving skills; Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to read and interpret documents such as instructions and manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees of organization.
Physical Requirements:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit. The employee is frequently required to talk or hear. The employee is occasionally required to stand; walk; use hands to handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds.
Multiquip provides competitive pay and benefits and supports our employees through our values of safety, integrity and respect.
Employment is subject to pre-employment physical, drug-screening and background investigation. E-Verify (www.dhs.gov/E-Verify) is used to verify a candidates' legal right to work in the U.S.
Multiquip Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will received consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected class.
The information available below link is provided in good faith to comply with the Machine-Readable Files (MRF) provision of the Transparency in Coverage Final Rule (TCFR). These files are extensive collections of data to be ingested and read by machines and are not intended for member use.
Access files: https://web.healthsparq.com/healthsparq/public/#/one/insurerCode=BSCAI&brandCode=BSCA/machine-readable-transparency-in-coverage
To learn more about the TCFR and the MRF provision, refer to this Centers for Medicare & Medicaid Services page.
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Vacancy expired!