Job Details

ID #2522251
State Idaho
City Boise
Full-time
Salary USD TBD TBD
Source Idaho
Showed 2019-07-06
Date 2019-07-02
Deadline 2019-08-31
Category Technical support
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Tech Support (Boise, ID)

Idaho, Boise 00000 Boise USA

Vacancy expired!

We are an IT Management & Services company with plenty of room for the right candidate to grow within our organization. Our ideal candidate is a natural problem solver who is confident and enjoys interacting with people. We are interested in outgoing people who can think on their feet, learn technical issues quickly and who can communicate to customers in plain English, with patience and empathy. We are seeking experienced, local full-time inquiries only with 4+ years of technical experience outlined below in the Boise market. Must be in Boise market area. This position will work two to three days per week at a specific client site and then remotely from home with occasional technical onsite calls as well throughout Boise.

Responsibilities Include:

Provide onsite and remote technical support to end-users inclusive of troubleshooting and repair of hardware and software related issues, including peripheral devices, connectivity to local and wide area networks. Set-up new computer equipment based on a standard configuration.

Required Skills & Experience:

Working knowledge of Windows Server through 2016, 2012 R2, MS Exchange, Remote Desktop Services, etc.

Working knowledge of Virtualization (Hyper-V and ESX/VMware) from buildup and deployment to administration is a plus.

Experience with Desktop PC hardware skills, troubleshooting, diagnostics, cleanups, etc., Server support and troubleshooting a must. Software skills for Office, Office 365, Google Apps and other basic business apps.

Keen knowledge of networking - TCP/IP, DNS, OSI, firewalls, routers, VPN's and security.

Excellent Communication Skills, both verbal and written a must.

Previous experience in an MSP environment preferred

CompTIA A+, MCP preferred, Additional IT Certifications a major plus

Windows and Mac Support knowledge

Ability to provide application support and be able to learn line-of-business and industry specific software.

Must exhibit positive & proactive nature to follow through on helping customers get the answers they need.

Must be well organized, detail oriented, and able to prioritize numerous tasks

Must have 4+ years' experience providing hands on technical support in a multi-user environment

Experienced with troubleshooting, diagnosing, and problem resolution computer, peripheral and network related issues.

Solid analytic and problem-solving skills personable and technical skills

A strong service and work ethic, with a focus on delivering quality service support

We love documentation, ability to follow standard operating procedures and create new ones where needed. Ability to keep documentation on clients' environments up to date using provided tool set.

Vacancy expired!

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