Vacancy expired!
We are an IT Management & Support Services company with plenty of room for the right candidate to grow within our organization. Our ideal candidate is a natural problem solver who is confident and enjoys interacting with people. We are interested in outgoing people who can think on their feet, learn technical issues quickly and who can communicate to customers in plain English, with patience and empathy. We are seeking experienced, local full-time inquiries only with 3+ years of technical experience outlined below.
Responsibilities Include:
Provide onsite and remote technical support to end-users inclusive of troubleshooting and repair of hardware and software related issues, including peripheral devices, connectivity to local and wide area networks.
Set-up new computer equipment based on a standard configuration.
Required Skills & Experience:
Experience with Desktop PC hardware skills, troubleshooting, diagnostics, cleanups, etc., Server support and troubleshooting a must. Software skills for Office, Office 365, Google Apps and other basic business apps.
Keen knowledge of networking - TCP/IP, DNS, OSI, firewalls, routers, VPN's and security.
VoIP experience beneficial.
Excellent Communication Skills, both verbal and written a must.
Previous experience in an MSP environment preferred
CompTIA A+, MCP preferred, Additional IT Certifications a major plus
Windows and Mac Support knowledge
Ability to provide application support and be able to learn line-of-business and industry specific software.
Must exhibit positive & proactive nature to follow through on helping customers get the answers they need.
Must be well organized, detail oriented, and able to prioritize numerous tasks
Must have 3+ years' experience providing hands on technical support in a multi-user environment
Experienced with troubleshooting, diagnosing, and problem resolution computer, peripheral and network related issues.
Solid analytic and problem-solving skills personable and technical skills
A strong service and work ethic, with a focus on delivering quality service & support
Required experience:
Computer and Network Support: 3+ years
Compensation: $12 - $18/hr.
Vacancy expired!