Vacancy expired!
RESPONSIBILITIES:Kforce is immediately adding a full-time Technical Support Engineer in support of our nationally recognized, Consumer and Commercial Electronic R&D client in Boise, ID.
Summary:We are seeking a technical support specialist with a proven track record of delivering excellent customer service. This position is fast paced managing inbound technical customer & reseller service events remotely (phone, chat, email). The Technical Support Engineer will be supporting commercial high-end printers & technologies which may include one or more product lines (PageWide XL, HP Latex, UV products). This roles purpose is to provide remote solutions that minimize our customers down time by avoiding wait and travel time necessary for onsite service. We support a very unique customer base each with mission critical attributes that rely heavily on our ability to adapt, meet our Service Level Agreements (SLA) while delivering world class customer service and complete technical resolutions.REQUIREMENTS: Documented job history which includes a technical background encompassing both software and hardware knowledge, troubleshooting, problem solving, team collaboration, and customer service expertise Support experience that exceeds basic level product support such as simple items like cell phones, etc. Experience with Technical Support, contact center, commerical repair, customer service, etc.Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Vacancy expired!