Vacancy expired!
The Division of Medicaid, Healthy Connections Consolidated Unit, is seeking a Technical Records Specialist 2. The Technical Records Specialist 2 is the first point of contact for the Healthy Connections program. This team will consist of 4 staff who handle on average 80 to 100 phone calls each day and process an average of 7400 Healthy Connections enrollments each month. We are looking for someone who is dedicated to providing excellent customer service, works well in a team-based atmosphere and is able to multi-task. This position will based out of the Lewiston office.
EXAMPLE OF DUTIES:
Perform complex and difficult program support functions for multiple or highly specialized programs
Have the authority, knowledge, and judgment to devise solutions that fall outside existing policies and procedures
Problem solving and negotiation skills with authority to act on decisions made
Serve as a program expert and provide guidance and assistance regarding complex program rules and regulations to office staff and external customers
Frequent contact with internal and external customers, which requires good public relation skills
Function with considerable independence and exercise discretion in applying policies and procedures
Extensive knowledge of department programs and objectives
MINIMUM QUALIFICATIONS:
Experience monitoring a records system to identify and correct errors
Experience interpreting, explaining, and applying laws, regulations, and complex policies for multiple or highly specialized programs
Experience analyzing information and researching a variety of sources to identify and resolve problems or issues
Experience dealing with individuals from varying cultural and socioeconomic backgrounds in stressful situations
Experience entering and retrieving data using a computerized record system
Experience composing and proofreading business correspondence
To be considered you mush apply on-line by April 8, 2019: https://www.governmentjobs.com/careers/idaho/jobs/2395459/technical-records-specialist-2-healthy-connections?keywords=technical%20records%20specialist%202&pagetype=jobOpportunitiesJobs
Vacancy expired!