Vacancy expired!
- Skilled in desk side support for Installing & troubleshooting Operating Systems(Win 7/ Win10 / MAC / Linux)
- Experience with Anti-spyware and Anti-virus software.
- Basic installation and troubleshooting of standard software’s / application like Adobe, browsers
- Basic installation and troubleshooting of office applications (O365, Outlook, Excel, Word, PowerPoint, Teams, Skype, OneDrive)
- Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP working principles
- Basic understanding , mail configuration and troubleshooting of Mobile Device Management system ( Airwatch / Xenmobile / Mobile iron etc),
- Basic understanding on Data backups,
- Basic understanding and troubleshooting for VDI, SCCM / LanDesk / Altris,
- Basic configuration & troubleshooting of Apple machines /mobile devices
- Contribution towards creating KB article
- Ensuring all SRQs, Incidents are addressed within stipulated SLA timelines
Vacancy expired!