Patient care coordinator

Requirements-High School Diploma-Must have 1 year of Healthcare experience (scheduling, insurance verification, patient services) in a corporate environment-1 year of corporate work experience-Must be proficient in typing (40 WPM)Job Description

Provides new and existing patients with the best possible customer service in relation to their drug prescriptions, clinical services, billing inquiries, patients suggestions and complaints.

-Records and processes orders and/or inquiries received by fax, mail, telephone (may be updating patient prescription orders, have to adjust timelines and schedules for delivery, update tracking, need to take into consideration heat/transfers, timeliness, etc)-Provides timely response to patients inquiries by telephone and/or email in an inbound/outbound/email format-Provides pricing, availability, and schedules information within established guidelines.-Receives inbound and outbound calls to patients or MD Offices regarding orders for medications, pharmacy services and all other inquiries.-Coordinates patient care by scheduling orders, communicating information to the patient regarding shipments, assessing supply needs, verifying patient information, notifying the pharmacist of issues or changes in the patients condition.-Provides correct information or directs the call to the appropriate team member or department while maintaining a high level of professionalism.-Ensures that good patients relations are maintained and patients claims and complaints are resolved fairly and effectively by providing proper updates/documentation-Creates patient activities as a reminder for the following tasks including but not limited to follow-up calls for patients, to initiate discharge of service, to contact a patient's doctor's office, to mail a letter to a patient, and any other reminders necessary as it relates to a patient's care.-Contacts the pharmacists to alert them of any changes in patient's condition, compliance issues due to patient not taking medication or side effects, or to transfer a patient directly to pharmacist for counseling.-Complete all additional special handling duties as assigned including but not limited to drug shipment notifications and Adverse Drug Event Reports.-Complete other stages of the order process as assigned including but not limited to scanning prescriptions, imagine indexing, preQA, load insurance information, run test claims, work issues and facilitate prior authorizations.-Provides typed documentation of all communications received from calls and provides notification of any urgent orders, shipping related issues and any errors, complaints or compliments to the appropriate party or system.About Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.Aerotek is acting as an Employment Agency in relation to this vacancy.Location: Buffalo Grove, IllinoisPosting ID: 7133039-1726Pay Rate: Up to US$16.50 per yearThe company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.