Job Details

ID #41299582
State Illinois
City Chicago
Job type Permanent
Salary USD TBD TBD
Source Infinity Consulting Solutions
Showed 2022-05-21
Date 2022-05-20
Deadline 2022-07-19
Category Accounting/finance
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Service Desk Technician

Illinois, Chicago, 60601 Chicago USA

Vacancy expired!

TITLE: Service Desk Technician Location: Chicago, IL or Tampa, FL

The Service Desk Technician will provide support by supporting all internal IT and non-IT employees. The Service Desk Technician will be responsible for troubleshooting problems faced by the end-users.

What You'll Do:
  • Be the first point of contact for internal customers seeking tech assistance in person, over the phone, or by email.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
Skills / Experience You Will Need:
  • Experience in a service desk or customer support role.
  • Ability to diagnose and resolve basic technical issues.
  • Troubleshooting knowledge for MS Windows and Apple MacOS operating systems.
  • Familiarity with Apple and Android mobile devices.
  • General knowledge of enterprise software such as Active Directory, GSuite, Slack, MS Teams, and Office 365 is a plus.

About Infinity Consulting Solutions At Infinity Consulting Solutions our mission is to cultivate successful long term relationships with candidates and clients matching the right candidate with the right client. We believe technology cannot replace the real personal relationships we cultivate. We reject the notion that technology alone is the answer to staffing which is why we our successful partnerships rely on collaboration NOT automation. ICS has been providing flexible staffing solutions for over 20 years in Information Technology, Compliance, Accounting / Finance and Corporate Support. Our staffing solutions include Contract, Temp to Perm and Permanent Placement. ICS is an Equal Opportunity Employer.

Vacancy expired!

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