Vacancy expired!
#INDISTJob Description:
- Professional Experience Required:
- A minimum of 1 to 3 years experience in a similar customer facing environment with related experience
- Non-contact center experience that will be considered includes retail, healthcare and financial services
- Strong verbal communication demonstrating a clear and polished tone, speaking ability and service skills
- Computer literate with pc knowledge and the ability to navigate through multiple applications effortlessly
- Effective keyboarding and computer skills with the ability to type at least 35 wpm minimum
- Language Requirement: English
- Professional Experience Highly Preferred:
- 1 to 3+ years of experience in a customer service call center environment dealing direct with the public
- Familiarity with call center scheduling, performance metrics and KPI goal setting
- Excellent written communication skills including proficiency in typing business correspondence via email
- Effective keyboarding and computer skills with the ability to type 50 wpm
- High school diploma or GED required
- Continuous vocational training, college coursework or a college degree preferred Serve as the first point of contact for customers seeking first level technical assistance over the phone or email
- General Duties & Tasks
- Perform troubleshooting techniques
- Perform application navigational guidance
- Identify and determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on first level business requirements
- Record events and problems and their resolution
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
Vacancy expired!