Job Details

ID #15536643
State Illinois
City Chicago
Job type Contract
Salary USD $17 hr 17 hr
Source NTT DATA Services
Showed 2021-06-17
Date 2021-06-16
Deadline 2021-08-15
Category Customer service
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Customer Service Representative

Illinois, Chicago, 60640 Chicago USA

Vacancy expired!

#INDISTJob Description:

  • Professional Experience Required:
  • A minimum of 1 to 3 years experience in a similar customer facing environment with related experience
  • Non-contact center experience that will be considered includes retail, healthcare and financial services
  • Strong verbal communication demonstrating a clear and polished tone, speaking ability and service skills
  • Computer literate with pc knowledge and the ability to navigate through multiple applications effortlessly
  • Effective keyboarding and computer skills with the ability to type at least 35 wpm minimum
  • Language Requirement: English
  • Professional Experience Highly Preferred:
  • 1 to 3+ years of experience in a customer service call center environment dealing direct with the public
  • Familiarity with call center scheduling, performance metrics and KPI goal setting
  • Excellent written communication skills including proficiency in typing business correspondence via email
  • Effective keyboarding and computer skills with the ability to type 50 wpm
Education:
  • High school diploma or GED required
  • Continuous vocational training, college coursework or a college degree preferred Serve as the first point of contact for customers seeking first level technical assistance over the phone or email
  • General Duties & Tasks
  • Perform troubleshooting techniques
  • Perform application navigational guidance
  • Identify and determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on first level business requirements
  • Record events and problems and their resolution
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures

Vacancy expired!

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