Vacancy expired!
Title: Help Desk Support Specialist
Mandatory skills:Microsoft Windows,SCCM,PC, server, mainframe applications, windows operating system patches and upgrades,Code 42, Crash Plan, Crowd strike, JAMF, Sysco Jabber,server applications and hardware, network services, software systems engineering,user support, customer service,applications development, OS deployment,help desk support Description: Experience as a help desk support specialist required.Ability to manage confidential information with discretion and tact required.Strong verbal and writing skills, high attention to detail and follow-up, and excellent organizational skills required.Willingness and ability to travel to the client locations for business required.Demonstrated skill and knowledge of, or ability to learn quickly, the internal workings of the client as well as the technology tools available to the Office of Alumni Relations and Development, including Griffin (the client Donor Relationship Management System), Microsoft Windows computerEducation:Minimum requirements include a High School degree or GED.Experience:A minimum of one year of user support, customer service or similar work experience required.Expirience with: SCCM, Code 42/(Crash Plan), Crowd strike, JAMF, Sysco JabberPreferred QualificationsEducation (Other than Bachelor's degree)Bachelor’s degree in Information Technology, computer science or degree in related field.Responsibilities:Provide routine support to end-users for PC, server or mainframe applications and hardware.Configure, maintain and install server applications and hardware using existing procedures to solve routine or standard problems.Interact with network services, software systems engineering and applications development to restore service, document, identify issues and correct core problems.Consult with end users to identity functional specifications for computer, Laptop, and software needs.Document windows and mac operating systems programming.Design and deploy windows operating systems via OS deployment tools.Install, test and document windows operating system patches and upgrades. VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at for any complaints, comments and suggestions. Contact Details:Please send your resumes and one of our recruiter will get in touch with you. VIVA USA INC.3601 Algonquin Road, Suite 425Rolling Meadows, IL 60008http://www.viva-it.comVacancy expired!