Vacancy expired!
- Troubleshooting/Resolving Application issues.
- Following escalation processes, incident, and problem management of issues always.
- Create and keep documentation current on all applications supported.
- Understanding and working with internal partners on improving processes and making applications reliable.
- Understanding end to end management of specific projects (if applicable).
- Transfer of knowledge to the rest of the team always to ensure follow-the-sun support (24/6 global support).
- Liaising with other branches in EMEA/NA/APAC to improve teamwork.
- Some out of hour’s support may be necessary, including weekends. (Maybe short notice).
- Creating daily issue tickets and populating with all required info including resolution steps.
- Creating and maintaining all incident/problem tickets.
- Solid knowledge of SQL, Python and Linux a MUST, and Java a plus.
- Operating Systems - Windows/Linux skills.
- Cloud Technologies – Kibana, Elastic Search, Dockers and Kubernetes - Azure preferred.
- Scripting languages – Shell, Perl, Python, Java, XML, Net, SQL, PL SQL.
- Web Tools – IIS, Tomcat, Apache.
- Knowledge of clearing systems/market technology.
- Troubleshooting skills.
- Minimum 3 years experience within an application support role.
- Minimum 3 years experience in a high-available production cloud environment (Azure preferred).
- Experience in Kibana, Elastic Search, Dockers and Kubernetes.
- Familiarity with “Follow the Sun” methodology in a global environment.
- Experience of working in the financial markets.
- Experience working with a high-pressure environment.
- Solid support experience.
- Client focused, identifies and anticipates client requirements
- Staff development, promotes knowledge sharing and learning
- Excellent written and verbal communication skills.
- Strong analytical skills, follow-up capability and problem-solving ability.
- Flexible and adaptable to a changing environment.
- Must have a thorough understanding of what client service is and a strong commitment to ensure they provide solid client service.
- Ability to work under pressure and think quick.
Vacancy expired!