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As a Skills Coach with Wholesale Receivables Operations, you will assist with quality control activities to ensure adherence and consistency of Standard Operating Procedures within Wholesale Receivables Operations. Individual will be responsible for performing quality control reviews of processed work including, but not limited to new hire batch processing, high risk extractor processing, End-to-End Processes which include Platform and Procedural Changes, etc. This individual will perform side by side observations with employees and provide recommendations for enhancing performance to employee and supervisor, share best practices for performance improvement, and will assist in training and cross training of staff in departmental functions. This individual will also be responsible for accurate entry of quality and opportunity information into our Quality tool, and the instructional feedback, collection and maintaining of all data associated with performed quality reviews.Other duties with key activities including, but not limited to:Partner with supervisors and managers to improve individual and team performance
Participate in projects and process improvements that support continuous improvement
Analyze performance metrics to identify issues and provide recommendations to management
Assist with planning and preparation of departmental quality and procedural reviews
Understand and identify error trending and effectively communicate results
Other tasks and assignments as needed
Requirements:Thorough knowledge of Wholesale Receivables products and services is required
Prefer a minimum of 1-2 years quality specialist/audit or related experience
Demonstrated ability in problem solving and creative thinking
Strong communication skills, both written and verbal, with the ability to provide feedback
Ability to work independently as well as part of a team
Flexibility and adaptability to changes in the environment
Detail oriented with high levels of accuracy
Strong interpersonal skills
Ability to prioritize assignments and meet deadlines
Demonstrated ability with Microsoft Office products such as Word and Excel (Excel expertise a plus)
Work Schedule: Tuesday- Saturday 3:00 p.m. to 11:30 p.m.Shift Differential: 10%This position may require you to work non-traditional hours and/or additional hours as business needs arise. Work schedule might be subject to change.JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.Equal Opportunity Employer/Disability/Veterans
Vacancy expired!